Rashira Lewis
Raymore,MO
Summary
Dynamic professional with extensive experience at T-Mobile, excelling in data analysis and employee training. Proven track record in enhancing operational efficiencies and achieving ambitious goals. Skilled in project management and performance monitoring, fostering team collaboration to drive results and optimize resources effectively. Committed to compliance and staff development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Buiness Expert Manger
T-mobie
Overland Park, KS
06.2024 - Current
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Workforce Real Time Analyst
T-Mobile
Overland Park, KS
11.2017 - 09.2023
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Provided data-driven recommendations to management regarding staffing strategies and operational efficiencies.
- Monitored real-time labor performance metrics and identified areas for improvement.
- Maintained records of employee absences, tardiness, and other time-related issues.
- Provided technical support for internal software applications used for tracking employee hours.
- Developed and implemented onboarding processes for new hires.
- Trained new employees on company timekeeping systems.
- Managed timekeeping system and resolved any timecard discrepancies.
- Processed employee rehires, transfers, terminations and withholdings.
Education Specialist Coach
Liquid Education
Olathe, KS
08.2013 - 02.2015
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Assessed company operations for compliance with safety standards.
- Trained new employees on company policies and procedures.
- Developed and implemented instructional programs.
Home Health Aide Coordinator
Heartland Residential Care
Gladstone, MO
09.2012 - 01.2013
- Monitored and maintained compliance with state and federal regulations for home care services.
- Monitored and evaluated staff performance, providing feedback and coaching for development.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Provided companionship by engaging in conversations about current events or personal interests.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Education
High School Diploma -
Westport High School
Kansas City 05-2005
Some College (No Degree) -
Metropolitan Community College
Kansas City, MOSkills
- Data analysis
- Report generation
- Project management
- Employee training
- Timekeeping systems
- Staffing strategies
- Time management
- Performance monitoring
- Goal setting
- Team collaboration
- Problem solving
- Communication skills
- Staff development
- Schedule oversight
- Talent identification
- Critical thinking
- Rules and regulations
- Team Training
- Monitor compliance
- Program leadership
- Reporting accuracy
- Human resources software
- Queue management
- Analyzing patterns
Certification
- Human resources Certificate
- Microsoft excel Development
- Project management Certificate
Accomplishments
While working for Sprint telesales i received the award to attend hawaii for a week for being the top performer on our outbound team ..
Timeline
Buiness Expert Manger
T-mobie
06.2024 - Current
Workforce Real Time Analyst
T-Mobile
11.2017 - 09.2023
Education Specialist Coach
Liquid Education
08.2013 - 02.2015
Home Health Aide Coordinator
Heartland Residential Care
09.2012 - 01.2013
High School Diploma -
Westport High School
Some College (No Degree) -
Metropolitan Community College
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