Rashonda Oliver
Brandon,MS
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Marketing E-Support Specialist
Souther Farm Bureau Life Insurance Company
06.2024 - Current
- Provide answers to questions and concerns from the Field Force and assist them with any issues associated with electronic systems and applications.
- Maintain and monitor system performance and integrity. Report any issues to the appropriate team (external or internal) in a timely manner and follow through until the issue is resolved.
- Build knowledge of application systems and procedures to form an appropriate email, Bug, or User Story in DevOps for defining, testing, and documenting issues or requests.
- Research and identify problems or potential enhancement opportunities for any E-System
- Efficiently and effectively research, develop, test and coordinate application systems, procedures, and workflows.
- Document and maintain a record of all changes made to existing systems.
- Maintain awareness of any E-System project initiatives or development.
- Participate in preparing and presenting lessons when new electronic systems and capabilities impact certain internal departmental area
Client Service Specialist
Southern Farm Bureau Life Insurance
1401 Livingston Lane Jackson, MS 39213
04.2022 - 05.2024
- Answer inquiries regarding pending and enforce policies, procedures, and forms regarding conversions, reinstatements, increases/decreases, premium classification.
- Know and enforce all company and state rules and regulations that pertain to processing and finalizing of client's request.
- Determine the appropriate forms, requirements, and computer transactions to issue conversions and change request on policies.
- Correspond with agents, policy owners, underwriters, banks, and internal departments personnel to obtain information needed to complete processing of applications.
- Determine and process necessary accounting transactions (refund, add, reverse, and transfer money.)
Lead Bank Teller
Wells Fargo
6114 Ridgewood Court Jackson, MS 39211
07.2018 - 09.2021
- Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.
- Helped assistant manager with administrative jobs.
- Educated customers on online banking and mobile banking applications.
- Mentored and coached new bank tellers.
- Introduced customers to other bank team members to help meet financial needs.
- Trained new hires on customer service policies and procedures.
- Received car loan, home loan, and other payments and posted to accounts.
- Identified potential needs through observation, questioning, and listening.
General Manager
Krystal
7500 Siwell Rd Byram, MS 39272
05.2010 - 04.2018
- Achieved 3% sales growth to budget annually
- Consistently maintained best in company cost of goods to budgeted goals
- Increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality
- Managed controllable costs to ensure adherence to budget guidelines and expectations
- Accomplished Human Resource objectives by recruiting, selecting, orienting, coaching, and disciplining subordinates
- Facilitated vender relationships for purchasing and cost control capitalizing on the economy of scale
- Analyzed sales statistics to properly forecast, schedule and control labor costs
Education
BBA -
Jackson State University
12.2015
High School Diploma -
Jim Hill High School
Jackson, MS05.2011
Skills
- Sales
- Budget
- Managerial
- Technical Support
- Customer Service
- Written/ Verbal Communication
- Team Building
- Coaching
- Excell
Certification
- ALMI
- ACS
- SERV SAFE
Timeline
Marketing E-Support Specialist
Souther Farm Bureau Life Insurance Company
06.2024 - Current
Client Service Specialist
Southern Farm Bureau Life Insurance
04.2022 - 05.2024
Lead Bank Teller
Wells Fargo
07.2018 - 09.2021
General Manager
Krystal
05.2010 - 04.2018
BBA -
Jackson State University
High School Diploma -
Jim Hill High School