Rashonda Oliver
Brandon,MS
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Marketing E-Support Specialist
Souther Farm Bureau Life Insurance Company
06.2024 - Current
- Provide answers to questions and concerns from the Field Force and assist them with any issues associated with electronic systems and applications.
- Maintain and monitor system performance and integrity. Report any issues to the appropriate team (external or internal) in a timely manner and follow through until the issue is resolved.
- Build knowledge of application systems and procedures to form an appropriate email, Bug, or User Story in DevOps for defining, testing, and documenting issues or requests.
- Research and identify problems or potential enhancement opportunities for any E-System
- Efficiently and effectively research, develop, test and coordinate application systems, procedures, and workflows.
- Document and maintain a record of all changes made to existing systems.
- Maintain awareness of any E-System project initiatives or development.
- Participate in preparing and presenting lessons when new electronic systems and capabilities impact certain internal departmental area
Client Service Specialist
Southern Farm Bureau Life Insurance
04.2022 - 05.2024
- Answer inquiries regarding pending and enforce policies, procedures, and forms regarding conversions, reinstatements, increases/decreases, premium classification.
- Know and enforce all company and state rules and regulations that pertain to processing and finalizing of client's request.
- Determine the appropriate forms, requirements, and computer transactions to issue conversions and change request on policies.
- Correspond with agents, policy owners, underwriters, banks, and internal departments personnel to obtain information needed to complete processing of applications.
- Determine and process necessary accounting transactions (refund, add, reverse, and transfer money.)
Lead Bank Teller
Wells Fargo
07.2018 - 09.2021
- Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.
- Helped assistant manager with administrative jobs.
- Educated customers on online banking and mobile banking applications.
- Mentored and coached new bank tellers.
- Introduced customers to other bank team members to help meet financial needs.
- Trained new hires on customer service policies and procedures.
- Received car loan, home loan, and other payments and posted to accounts.
- Identified potential needs through observation, questioning, and listening.
General Manager
Krystal
05.2010 - 04.2018
- Achieved 3% sales growth to budget annually
- Consistently maintained best in company cost of goods to budgeted goals
- Increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality
- Managed controllable costs to ensure adherence to budget guidelines and expectations
- Accomplished Human Resource objectives by recruiting, selecting, orienting, coaching, and disciplining subordinates
- Facilitated vender relationships for purchasing and cost control capitalizing on the economy of scale
- Analyzed sales statistics to properly forecast, schedule and control labor costs
Education
BBA -
Jackson State University
12.2015
High School Diploma -
Jim Hill High School
Jackson, MS05.2011
Skills
- Sales
- Budget
- Managerial
- Technical Support
- Customer Service
- Written/ Verbal Communication
- Team Building
- Coaching
- Excell
Certification
- ALMI
- ACS
- SERV SAFE
Timeline
Marketing E-Support Specialist
Souther Farm Bureau Life Insurance Company
06.2024 - Current
Client Service Specialist
Southern Farm Bureau Life Insurance
04.2022 - 05.2024
Lead Bank Teller
Wells Fargo
07.2018 - 09.2021
General Manager
Krystal
05.2010 - 04.2018
- ALMI
- ACS
- SERV SAFE
BBA -
Jackson State University
High School Diploma -
Jim Hill High School
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