Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rashonda Smith

Bronx,NY

Summary

Experienced professional with a strong background in retail, home care, customer service, and call center environments. Skilled in providing exceptional customer support, resolving issues efficiently, and ensuring client satisfaction. Proven ability to multitask effectively, adapt to changing priorities, and work well under pressure. Seeking opportunities to leverage my diverse skill set and contribute to a dynamic team environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Home Health Aide

C&T Home Care
Bronx, New York
01.2024 - 02.2025
  • Assisted with daily activities such as bathing, dressing, grooming, and medication administration
  • Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment

Patient Care Advocate

Cigna
11.2021 - 11.2023
  • Scheduling specialty medications to be shipped to patients home or health facilities.
  • Answering inbound calls/ making outbound calls to patients and healthcare providers.
  • Assisted patients with enrolling in copay assistance, Updated patients account with needed information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed an average of 50-60 incoming calls daily

Home Health Aide

RECCO HOME CARE SERVICE
04.2020 - 08.2021


  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes, sweeping, vacuuming, and mopping ensuring a clean and organized living space for patients.
  • Provided mobility assistance such as walking and regular exercising.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Home Health Aide

GSNY Home Care Services
10.2018 - 01.2020
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Certified Home Health Aide

Daughters of Jacob Assisted Living
02.2016 - 08.2018
  • Provided residents with assistance in completing daily tasks, reducing daily burden on family members.
  • Encouraged residents to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored changes in residents conditions to report concerns to supervisor.
  • Setup dinning table area for residents.
  • Assisted with recreational activities

Certified Home Health Aide

Partners and Care
10.2014 - 11.2015
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered prescribed medications under direction of physician.
  • Improved patient well-being by providing compassionate and attentive care in their homes.

Cashier/ Sales Associate

Avenue Boutique
01.2012 - 08.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled all cash transactions
  • Prepared visual display
  • Worked in fitting rooms
  • Stock


Sales Associate/Customer Service

Dress Barn
09.2008 - 11.2011



  • Handled all cash transactions
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assisted and participated in store fashion show

Education

High School Equivalency -

Skills

  • Efficient cash transactions
  • In-home care
  • Strong interpersonal communication
  • Customer service
  • Meal Preparation
  • Cold calling
  • Sales
  • Dementia Care

Certification

Home Health Aide

Timeline

Home Health Aide

C&T Home Care
01.2024 - 02.2025

Patient Care Advocate

Cigna
11.2021 - 11.2023

Home Health Aide

RECCO HOME CARE SERVICE
04.2020 - 08.2021

Home Health Aide

GSNY Home Care Services
10.2018 - 01.2020

Certified Home Health Aide

Daughters of Jacob Assisted Living
02.2016 - 08.2018

Certified Home Health Aide

Partners and Care
10.2014 - 11.2015

Cashier/ Sales Associate

Avenue Boutique
01.2012 - 08.2014

Sales Associate/Customer Service

Dress Barn
09.2008 - 11.2011

High School Equivalency -

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Rashonda Smith