RASHONDRIA LEE

1406 Hicks Industrial Blvd Apt B3 Union Springs ,AL

Summary

Detail-oriented healthcare support professional with experience in medical front desk operations, patient intake, and call center services. Skilled in EHR systems, insurance verification, and HIPAA compliance. Known for delivering excellent patient service while maintaining accuracy and confidentiality in fast-paced environments.

Overview

years of professional experience

Work History

Customer Service Representative

TTEC

Remote

10.2024 - 09.2025

Managed high-volume inbound/outbound calls for billing and account support
Documented customer interactions with accuracy and professionalism
Resolved customer concerns while meeting performance metrics.
Provide timely, professional support to customers via phone, email, and chat from a remote setting.
Resolve inquiries, complaints, and technical issues efficiently while maintaining high customer satisfaction.
Document interactions accurately in CRM systems and track customer concerns for follow-up.
Assist with order processing, account updates, and product or service information.
Maintain confidentiality and handle sensitive customer information securely.
Collaborate with team members virtually to improve processes and ensure seamless service.
Demonstrate strong communication, problem-solving, and time-management skills in a remote environment.
Managed over 300 calls per day

Quality Control Inspector

Hannon Systems

Shorter, AL

11.2023 - 10.2024

Delivered support via phone, email, and chat
Resolved complex customer issues efficiently.
Provide compassionate, professional support to patients, members, and providers regarding healthcare services and benefits.
Answer inquiries about insurance coverage, claims, appointments, and medical billing in a timely manner.
Assist with patient registration, eligibility verification, and account updates.
Document all interactions accurately in electronic health record (EHR) or CRM systems.
Resolve patient concerns and complaints efficiently while maintaining confidentiality in compliance with HIPAA regulations.
Coordinate with clinical and administrative teams to ensure seamless patient experiences.
Demonstrate strong communication, problem-solving, and multitasking skills in a fast-paced healthcare environment.

Medical Receptionist

Carol M. Holder Clinic

Union Springs, AL

10.2021 - 11.2023

Provided front desk support by greeting patients and managing check-in/check-out
Scheduled appointments and coordinated patient intake workflow
Verified insurance and patient information in EHR systems
Maintained records while ensuring HIPAA compliance
Answered multi-line phones and directed communication
Collected co-pays and supported medical office operations

Customer Service Representative (Remote)

Everise

Remote

01.2019 - 11.2023

Delivered support via phone, email, and chat
Resolved complex customer issues efficiently.
Provide compassionate, professional support to patients, members, and providers regarding healthcare services and benefits.
Answer inquiries about insurance coverage, claims, appointments, and medical billing in a timely manner.
Assist with patient registration, eligibility verification, and account updates.
Document all interactions accurately in electronic health record (EHR) or CRM systems.
Resolve patient concerns and complaints efficiently while maintaining confidentiality in compliance with HIPAA regulations.
Coordinate with clinical and administrative teams to ensure seamless patient experiences.
Demonstrate strong communication, problem-solving, and multitasking skills in a fast-paced healthcare environment.

Education

Associate of Science - Health and Human Services

Ultimate Medical Academy

Clearwater, FL

01.2026

Skills

Patient Check-In / Check-Out
Appointment Scheduling
Insurance Verification
Electronic Health Records (EHR)

HIPAA Compliance
Front Desk Operations
Medical Office Administration
Customer Service & Communication

Timeline