Summary
Overview
Work History
Education
Skills
Awards Recognition
Technology Skills
Certification
Work Availability
Work Preference
Timeline
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Rashoun D. Martin

Wilmington,DE

Summary

Detail-oriented individual with exceptional communication and project management skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

DELIVERY – AMAZON FLEX

AMAZON
07.2024 - Current
  • Pick up and deliver Amazon packages within assigned time slots
  • Utilize GPS and route optimization tools to ensure efficient deliveries
  • Maintain a high level of accuracy in package handling and customer interactions
  • Provide excellent customer service by ensuring deliveries are secure and handled with care
  • Adhere to traffic laws and Amazon safety guidelines for responsible driving
  • Enrolled in and completed the Mentor Program
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.

CUSTOMER SERVICE ASSOCICATE ANALYST II

CITIGROUP
07.2013 - 01.2025
  • Provide first level technical phone, email, and Help Desk support for federal agencies and financial institutions using the US Treasury’s Bureau of the Fiscal Service systems
  • Provide superior service and timely resolution to high profile & sensitive clients, including the Office of the President and Department of Defense
  • Interact with internal Technology, Deployment, Federal Reserve Bank, and other Fiscal Service teams and partners
  • End to end file transmissions support through the Treasury Web Application Infrastructure
  • Identify process defects and take initiative to implement improvements and optimize client experience
  • Participate in User Acceptance Testing and Production Validation training for new features and functions
  • Enrolled / Completed the Mentor Program
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Senior Customer Service Representative

Citigroup
12.2006 - 07.2013
  • Provide support for internal and external client with check disputes and payment postings
  • Research / investigate check payments
  • Perform daily audit of customer accounts, year-to-date balances and interest rates
  • Manage photo room operations and liaise with 3rd party storage vendors
  • Process customer queries received via white mail and electronically
  • Organized and implemented an efficient meeting space that resulted in significant cost savings
  • Aided management with new process improvements
  • Worked with the ASU (ACASH) Team with improving the workflow system

Administrative Specialist II

Goodwill Staffing
05.2005 - 11.2006
  • Company Overview: (Department Health & Social SERVICEs)
  • Processed health benefit claims to meet Service Level Requirement of 48 hours
  • Maintained database that stored sensitive client information
  • Provided claim status updates to clients
  • Supported management with process improvement initiatives
  • Created the database that stored the client’s information
  • (Department Health & Social SERVICEs)

Education

High School Diploma -

christiana high school
Newark, Delaware
06.1998

Skills

  • Microsoft Excel
  • Online Meeting Management
  • PowerPoint
  • CRM Software
  • Microsoft office
  • Customer support
  • Verbal communication
  • Teamwork and collaboration
  • Order fulfillment
  • Inventory management
  • Package tracking
  • Attention to detail

Awards Recognition

  • Commended by supervisor/management and clients for the quality and consistency of my performance.
  • Awarded Five Star Award for my performance – 02/01/09 & 05/01/12
  • Received the Employee of the Month Award – 2007
  • Quality Pat on the Back
  • I AM CitiService Personal and Professional Development Program
  • CAP Awards

Technology Skills

  • Microsoft Excel
  • Online Meeting Management
  • PowerPoint
  • CRM Software

Certification

  • Commercial Driver's License (CDL) - American Driver Training Academy in New Castle Delaware

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-Site

Important To Me

Career advancementHealthcare benefitsPaid time off401k matchPaid sick leavePersonal development programs

Timeline

DELIVERY – AMAZON FLEX

AMAZON
07.2024 - Current

CUSTOMER SERVICE ASSOCICATE ANALYST II

CITIGROUP
07.2013 - 01.2025

Senior Customer Service Representative

Citigroup
12.2006 - 07.2013

Administrative Specialist II

Goodwill Staffing
05.2005 - 11.2006

High School Diploma -

christiana high school

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Rashoun D. Martin