Rashuan Grundy

• Utilized various software and tools to streamline processes and optimize performance.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked with cross-functional teams to achieve goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Provided customer service to clients through phone and email communication.
• Responded promptly to customer inquiries and complaints in a professional manner.
• Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
• Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
• Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.

Renkim Corporation, 9/2016 - 05/2018.

• Ford Motor Company Spark Plugs Settlement Program.
• Ford of Canada Spark Plugs Settlement Program.
• Ford Motor Company Level 1-4 Spark Plug Analysis.
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