Rashun Jenkins
Cordova,US
Summary
Reliable Dispatcher with 6 years of dispatch experience. Communicates proactively with team members to streamline dispatch needs and report potential delays. Adept at prioritizing assignments and providing directions to crews. Talented dispatcher offers skills in coordinating assignments and supporting field personnel. Consistently meets objectives and flexes easily with last-minute changes. Clear communicator with great recordkeeping abilities. Reliable crew dispatch team member able to effectively handle high volume of communications. Well- organized and efficient with good multitasking skills and sound judgment. Meet customer needs by managing crew assignments, locations and service requests. Deliberate Supervisor remaining calm in face of traumatic and emergent requests. Communicative employee with 6 years of experience mobilizing employees through concise language. Detailed report drafter compiling documentation in response to incidents. Experienced working in challenging environments. Always excited about opportunity to take next career step. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, dependable, ethical and detail-oriented. Also skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Delivers consistent and professional work for every assignment. Offers [6]+ years in supervisory industry environments and top-notch abilities in management. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Offers strong leadership and management abilities. Responsible for initial, annual and mandated training for multiple modes of transportation operators (fixed-route, para-transit and trolley). Thankful for your time!
Overview
14
14
years of professional experience
Work History
Supervisor
The Shuttle Group
Memphis, TN
07.2024 - Current
- Directed daily operations, ensuring adherence to safety protocols and efficiency standards.
- Mentored team members, fostering skill development and enhancing overall productivity.
- Streamlined workflows by implementing process improvements, reducing operational delays.
- Coordinated staff scheduling to optimize resource allocation and meet project deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Driver
Memphis ABM Office
Memphis, TN
08.2024 - 09.2025
- Maintained discreet and courteous service.
- Maintained accurate logs for mileage, fuel usage, and vehicle condition.
- Improved enroute logistics.
- Ensured on-time performance.
- Assisted with inventory management for transport vehicles.
- Ensured timeliness and adherence to the designated schedule.
- Maintained a flawless record of zero accidents.
- Performed daily pre-trip and post-trip inspections.
- Developed a procedure for handling lost-and-found items.
- Transported staff and visitors to various locations.
Lot Safety Manager
First Student, Inc.
Memphis, TN
10.2024 - 03.2025
- Manages the safety program within a location for first student location.
- Ensures compliance with federal, state, provincial, and local regulations to include company policy.
- Monitors proposed legislative initiatives for applicability to local operations.
- Provides safety oversight, day-to-day safety management, overall safety support based on company safety goals and targets.
- Will coach and monitor location employees based on safety key performance indicators and dashboard metrics/ safety telematics.
- Administers driver hiring and compliance process (e.g., interviewing and driver selection; drug/alcohol testing; fingerprint checks; DOT physicals; motor vehicle records checks; government forms) as applicable.
- Provides direction, guidance, and oversight to location trainers, to include monitoring training hours.
- Typically determines preventability, in conjunction with location manager, based on the facts identified both at the scene and in investigative follow-up. Provides post-safety event counseling with employees.
- Assists and participates in Safety Committee meetings as appropriate. Sets up regular safety event review meetings to determine preventability of events. Monitor driver appeal process.
- Maintains compliance with all federal, provincial, state, company, local regulations, and policies (including company SOPs), and maintains required documentation in conjunction with DMO administrators as appropriate.
- Reviews data and supporting documentation that is required for hire to confirm accuracy, and ensures each employee remains qualified through active monitoring/management of the DMO system for federal, provincial, state, and local regulatory compliance.
- Plans, schedules, conducts and documents monthly safety meetings based on internal and external safety training goals and objectives.
- Provides assistance and training to employees on safety-related issues.
Trainer I/ Professional Dispatcher
MATA (Memphis Area Transit Authority) Headquarters
Memphis, TN
01.2015 - 02.2025
- Promoted from Run and Radio Professional to Trainer after 5 years total at Memphis Area Transit Authority
- Promoted from Relieve Supervisor 1 year and 8 months
- Promoted from Bus driver for 1 year and 4 months.
- Answered phones and provided directions or reroutes to avoid construction or other delays.
- Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel
- Monitored call needs and dispatched accordingly, communicating special instructions to drivers. Promoted high-quality service through diligent dispatch board prioritization.
- Prepared, updated and dispensed daily route schedule.
- Provided oversight and support for accidents, delays and product shortages.
- Observed established procedures and guidelines to properly dispatch work orders.
- Collaborated with suppliers to work through allocation and supply challenges.
- Completed drivers pre-check calls prior to stated report time to confirm availability.
- Established driver check-in process to check drivers' well-being and location.
- Reported driver performance issues or concerns to management for resolution.
- Communicated with drivers to provide assignments or exchange information.
- Logged daily data in dispatch logs and databases. Verified drivers compliance in DOT laws and regulations.
- Maintained customer expectations of sourcing and on time delivery.
- Trained new hires on city bus, para-transit buses, and trolley operation
- Annual auditing
- Mandated post-accident and safety training
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Checked for compliance with company and federal regulations by inspecting work practices and procedures.
- Involved in employee safety training and procedures.
- Attended safety meetings and assisted by answering staff members' questions.
- Conducted thorough inspections to assess safety risks, structure, and equipment.
- Conducted routine road safety checks to assure traffic compliance.
Dispatcher/Driver
Amazon
Memphis, TN
08.2023 - 08.2024
- Maintained records of route completion.
- Kept meticulous records of driver hours.
- Monitored vehicle tracking systems.
- Managed schedules for a rotating team of drivers.
- Ensured clear communication of safety protocols.
- Resolved dispatch-related complaints.
- Implemented a revised system workflow.
- Optimized route and driver allocation.
- Delivered superior and timely customer service.
- Implemented effective package scanning.
- Ensured fast, reliable deliveries.
- Enhanced logistical outcomes.
- Maintained a personal record of zero delivery discrepancies.
- Provided real-time tracking updates.
- Ensured adherence to traffic regulations.
- Reduced wait time for loading.
- Overcame challenging weather conditions.
- Monitored vehicle performance using telematics systems.
- Worked collaboratively with dispatchers.
- Managed routing strategies for high-volume deliveries.
- Handled fragile, hazardous, or oversized items professionally.
- Ensured fast, reliable deliveries.
- Implemented better loading and handling practices.
Industrial Cleaner, Team Leader
FACILITIES PERFORMANCE GROUP
Memphis, TN
08.2021 - 08.2023
- Cleaned hubs, inputs and outputs.
- Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success.
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work.
- Coached new employees struggling with specific tasks.
- Consistently passed quality assurance inspections.
- Improved storage cleanliness in large warehouses.
- Led the deep cleaning of production lines.
Bus Driver
Durham School Services
Memphis, TN
01.2014 - 01.2015
- Performed pre-trip and post-trip inspections of assigned vehicle.
- Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction and other hazards Picked up and safely discharged passengers at designated bus stops.
- Demonstrated compassion by assisting disabled passengers to ride bus.
- Identified operational and mechanical issues to report findings to garage technical crew.
- Monitored and recorded mileage and fuel consumption.
- Reported mechanical concerns to service manager to maintain condition of bus.
- Handled resistant or hostile passengers to enforce bus conduct and safety guidelines.
- Observed traffic laws and transit regulations to comply with safety measures.
- Controlled air conditioning and heating temperature suitable for customer's comfort.
- Responded to emergency situations by calling dispatcher or 911.
- Adhered to established route schedule while maintaining safety in dynamic weather and traffic conditions
- Provided passengers with excellent customer service and general knowledge regarding bus routes and local attractions
- Regulated heating and AC systems for passenger comfort.
- Prohibited disruptive behavior from passengers to promote safe travel.
Emergency Medical Technician
Emmanuel Medical Transport LLC
Memphis, TN
01.2012 - 01.2014
- Transported ambulatory wheelchair and stretcher patient to doctors appointments
- Helped passengers embark and disembark with utmost safety and care for personal dignity. Assisted driver with navigating, helping to plan routes and offering directions
- Supported disabled children with personal needs during bus trips. Stopped traffic on roadways and escorted young children across. Reported on bus activities and notable incidents.
- Maneuvers.
- Directed smooth bus evacuations and kept passengers calm during emergencies.
- Stayed professional and level-headed during challenging situations, representing bus line with complete professionalism.
- Cleaned bus daily, collecting trash, sanitizing surfaces and reporting maintenance issues.
- Kept route records accurate and compliant with reporting requirements.
- Monitored passengers and assisted with securing restraints and adjusting positions of less-able riders. Protected children in wheelchairs by using tie-down straps.
- Responded calmly to individual emergencies by offering basic first aid.
Education
High School - undefined
Frayser High School
Memphis, TNClass B - undefined
Commercial Driver's License
Tennessee01.2014
Skills
- Dispatching field personnel
- Service coordination
- Updating logs
- Dispatching procedures
- Schedule Management
- Problem-Solving
- Good Telephone Etiquette
- Excellent Communication
- Critical Thinking
- Decision-Making
- Word processing
- Office administration
- GPS and route planning
- Transportation
- Written Communication
- MS Office
- MS Word
- MS Powerpoint
- MS Excel
- Data imports
- Time sheet review
- Payroll administration
- Payroll Processing
- Data analysis
- Telephone and email etiquette
- Accounts Receivable
- Cross-functional team collaboration
- Self-direction
- Training and Development
- Clerical Support
Timeline
Lot Safety Manager
First Student, Inc.
10.2024 - 03.2025
Driver
Memphis ABM Office
08.2024 - 09.2025
Supervisor
The Shuttle Group
07.2024 - Current
Dispatcher/Driver
Amazon
08.2023 - 08.2024
Industrial Cleaner, Team Leader
FACILITIES PERFORMANCE GROUP
08.2021 - 08.2023
Trainer I/ Professional Dispatcher
MATA (Memphis Area Transit Authority) Headquarters
01.2015 - 02.2025
Bus Driver
Durham School Services
01.2014 - 01.2015
Emergency Medical Technician
Emmanuel Medical Transport LLC
01.2012 - 01.2014
High School - undefined
Frayser High School
Class B - undefined
Commercial Driver's License