Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rashun Jenkins

Professional Dispatcher
Cordova,TN

Summary

Reliable Dispatcher with 6 years of dispatch experience. Communicates proactively with team members to streamline dispatch needs and report potential delays. Adept at prioritizing assignments and providing directions to crews. Talented dispatcher offers skills in coordinating assignments and supporting field personnel. Consistently meets objectives and flexes easily with last-minute changes. Clear communicator with great recordkeeping abilities. Reliable crew dispatch team member able to effectively handle high volume of communications. Well- organized and efficient with good multitasking skills and sound judgment. Meet customer needs by managing crew assignments, locations and service requests. Deliberate Supervisor remaining calm in face of traumatic and emergent requests. Communicative employee with 6 years of experience mobilizing employees through concise language. Detailed report drafter compiling documentation in response to incidents. Experienced working in challenging environments. Always excited about opportunity to take next career step. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, dependable, ethical and detail-oriented. Also skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Delivers consistent and professional work for every assignment. Offers [6]+ years in supervisor industry environments and top-notch abilities in management. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Offers strong leadership and management abilities. Thankful for your time.

Overview

11
11
years of professional experience

Work History

Dispatcher

MEMPHIS AREA TRANSIT AUTHORITY
Memphis, TN
01.2015 - Current
  • Run and Radio dispatcher for 5 years
  • Promoted from relieve supervisor 1year and 8 months
  • Promoted from Bus driver for 1 year and 4 months.
  • Answered phones and provided directions or reroutes to avoid construction or other delays.
  • Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel
  • Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
  • Promoted high-quality service through diligent dispatch board prioritization.
  • Prepared, updated and dispensed daily route schedule.
  • Provided oversight and support for accidents, delays and product shortages.
  • Observed established procedures and guidelines to properly dispatch work orders.
  • Collaborated with suppliers to work through allocation and supply challenges.
  • Completed drivers pre-check calls prior to stated report time to confirm availability.
  • Established driver check-in process to check drivers' well-being and location.
  • Reported driver performance issues or concerns to management for resolution.
  • Communicated with drivers to provide assignments or exchange information.
  • Logged daily data in dispatch logs and databases.
  • Verified drivers compliance in DOT laws and regulations.
  • Maintained customer expectations of sourcing and on-time delivery.

Bus Driver

Durham School Services
01.2014 - 01.2015
  • Performed pre-trip and post-trip inspections of assigned vehicle.
  • Navigated routes and mitigated delays with expert-level map reading and current knowledge of bus routes, road construction and other hazards
  • Picked up and safely discharged passengers at designated bus stops.
  • Demonstrated compassion by assisting disabled passengers to ride bus.
  • Identified operational and mechanical issues to report findings to garage technical crew.
  • Examined bus tires, lights and oil to determine needed maintenance.
  • Monitored and recorded mileage and fuel consumption.
  • Reported mechanical concerns to service manager to maintain condition of bus.
  • Handled resistant or hostile passengers to enforce bus conduct and safety guidelines.
  • Observed traffic laws and transit regulations to comply with safety measures.
  • Controlled air conditioning and heating temperature suitable for customer's comfort.
  • Conveyed delays due to accidents or other traffic and transportation situations.
  • Responded to emergency situations by calling dispatcher or 911.
  • Adhered to established route schedule while maintaining safety in dynamic weather and traffic conditions
  • Provided passengers with excellent customer service and general knowledge regarding bus routes and local attractions
  • Maintained cleanliness and tidiness of bus to keep customers comfortable.
  • Regulated heating and AC systems for passenger comfort.
  • Prohibited disruptive behavior from passengers to promote safe travel.

Emergency Medical Transporter

Emmanuel Medical Transportation
Memphis, Tennessee
01.2012 - 01.2014
  • Transported ambulatory wheelchair and stretcher patient to doctors appointments
  • Helped passengers embark and disembark with utmost safety and care for personal dignity.
  • Assisted driver with navigating, helping to plan routes and offering directions during reverse maneuvers.
  • Directed smooth bus evacuations and kept passengers calm during emergencies.
  • Managed daily route effectively by staying in close communication with driver.
  • Stayed professional and level-headed during challenging situations, representing bus line with complete professionalism
  • Cleaned bus daily, collecting trash, sanitizing surfaces and reporting maintenance issues.
  • Supported riders by keeping behavior under control and quickly handling personal concerns.
  • Secured passenger belongings against shifting by storing in approved locations.
  • Kept route records accurate and compliant with reporting requirements.
  • Monitored passengers and assisted with securing restraints and adjusting positions of less-able riders.
  • Protected children in wheelchairs by using tie-down straps.
  • Responded calmly to individual emergencies by offering basic first aid.

Education

High school diploma -

Frayser High School
Memphis, Tennessee
08.1988 - 6 1992

Skills

Dispatching field personnel

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Timeline

Dispatcher

MEMPHIS AREA TRANSIT AUTHORITY
01.2015 - Current

Bus Driver

Durham School Services
01.2014 - 01.2015

Emergency Medical Transporter

Emmanuel Medical Transportation
01.2012 - 01.2014

High school diploma -

Frayser High School
08.1988 - 6 1992
Rashun JenkinsProfessional Dispatcher