Rasia Penn
Kansas City,MO
Summary
Hotel General Manager with 15 years of experience in the hospitality industry. Expertise in leading diverse teams and executing strategic plans in dynamic environments. Achievements include enhancing operational efficiencies, increasing revenue, and elevating customer satisfaction. Focused on cultivating team cultures that promote innovation and collaboration.
Overview
13
13
years of professional experience
Work History
General Manager
Holiday Inn Downtown KC
Kansas City, MO
08.2023 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Director of Food and Beverage
Lotus Hospitality
Kansas City, MO
08.2023 - Current
- Oversaw daily operations of food and beverage departments.
- Developed and implemented menu concepts and pricing strategies.
- Managed vendor relationships for quality product sourcing.
- Trained and mentored staff to enhance service standards.
- Enforced health and safety regulations throughout all operations.
- Coordinated events and catering services for diverse clientele.
- Developed and managed departmental budget, revenue goals, and cost controls.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
Assistant General Manager
Saints Pub & Patio
Independence, MO
07.2013 - Current
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Nursing
University of Central Missouri
Warrensburg, MO05-2013
Skills
- Opera PMS proficiency
- Hotel Key and PEP expertise
- IHG certified management
- Micros systems knowledge
- Quore platform skills
- Medallia expertise
- Otelier familiarity
- Sommelier certification
- Task prioritization skills
- Team leadership abilities
- Inventory management skills
- Vendor negotiation skills
- Leadership development skills
- Time management expertise
- Brand management skills
- Property management systems knowledge
- Hotel marketing strategies
Timeline
General Manager
Holiday Inn Downtown KC
08.2023 - Current
Director of Food and Beverage
Lotus Hospitality
08.2023 - Current
Assistant General Manager
Saints Pub & Patio
07.2013 - Current
Bachelor of Science - Nursing
University of Central Missouri