Adam Hawley
Chula Vista,CA
Summary
Experienced Conference Services and Event Management professional with a demonstrated history of success in the luxury hospitality industry. Skilled in Catering, Banquets, Front Office, Housekeeping, and Food & Beverage operations, with a proven ability to deliver high-impact meetings and events that exceed client expectations. Known for cross-departmental leadership, operational excellence, and client relationship management.
Overview
20
20
years of professional experience
Work History
Meeting & Event Manager
Paradise Point Resort & Spa
San Diego, CA
03.2024 - Current
- Manage all aspects of events including room blocks, catering, budgets, event setups, entertainment, AV, power requirements, and permitting.
- Serve as primary liaison between operations teams and meeting planners to ensure seamless event execution.
- Conduct pre-convention meetings and site inspections to align expectations.
- Oversee on-site event servicing and resolve unforeseen challenges quickly and professionally.
- Accurately forecast program revenue and maintain alignment with budget goals.
- Build lasting relationships with meeting planners and promote resort amenities and services.
- Enforce contractual terms and provide expert guidance throughout the planning process.
Conference Services Manager
Loews Coronado Bay Resort
Coronado, CA
12.2022 - 03.2024
- Oversaw complete event lifecycle including logistics, catering, AV, entertainment, and budgeting.
- Acted as main liaison between planning teams and resort operations for seamless coordination.
- Delivered accurate revenue forecasts and managed costs within budget parameters.
- Ensured service excellence and responsiveness to client needs throughout the event.
- Strengthened client relationships through proactive communication and follow-up.
- Conducted site tours and pre-convention meetings to secure and finalize event details.
Conference Services Manager
Fairmont Kea Lani
Wailea, HI
03.2018 - 12.2022
- Directed all aspects of group programs including room blocks, catering, setups, AV, and permits.
- Maintained consistent communication with meeting planners to ensure successful event outcomes.
- Forecasted revenue accurately and adhered to established budget guidelines.
- Hosted pre-convention meetings and property tours to enhance client confidence.
- Resolved on-site issues swiftly while maintaining premium service standards.
- Promoted hotel facilities and nurtured long-term planner relationships.
- Ensured compliance with all contractual and hotel policies.
Conference Services Representative
Fairmont Kea Lani
Wailea, HI
09.2016 - 03.2018
- Prepared proposals, banquet event orders, and group resumes while managing group files.
- Coordinated and executed meetings and conferences from start to finish.
- Communicated detailed group specifications to internal departments for flawless delivery.
- Led pre-convention meetings and conducted site inspections for clients.
Assistant Banquet Manager
Fairmont Kea Lani
Wailea, HI
07.2014 - 09.2016
- Managed event logistics and staffing across 13,000 sq. ft. of meeting space and 36,000 sq. ft. of exhibit space.
- Collaborated closely with Catering, Culinary, and AV teams to ensure personalized service.
- Improved Banquet Manager Index Score from 957 to 979 in 2016.
- Increased ownership ROI from 0.38 to 0.50 through effective cost and labor management.
Assistant Front Office Manager
Fairmont Kea Lani
Wailea, HI
07.2012 - 07.2014
- Elevated JDP service scores through staff training and guest experience enhancement.
- Managed front office scheduling, payroll, and inventory operations.
- Served as Loyalty Program Champion for Fairmont President’s Club.
- Supported upgrade program implementation, doubling prior-year revenue.
Guest Reception Manager
Montage Beverly Hills
Beverly Hills, CA
05.2010 - 09.2011
- Oversaw front office operations for a 201-room luxury property.
- Trained staff, improved service delivery, and maximized occupancy and revenue.
- Served as Manager on Duty, supervising ~30 employees in the GM’s absence.
- Contributed to maintaining AAA Five Diamond status.
- Recognized for boosting guest satisfaction and helping design department SOPs.
Education
Bachelor of Science - Resort & Lodging Management
California State University
Chico, California05.2003
Skills
- Proficient in Microsoft Office Suite
- Opera PMS proficiency
- Event organization and execution
- Financial budget oversight
- Food and beverage management
- Customer relationship management
- Leadership & Team Development
- Guest Service Excellence
- Time Management
- Contract Compliance
Timeline
Meeting & Event Manager
Paradise Point Resort & Spa
03.2024 - Current
Conference Services Manager
Loews Coronado Bay Resort
12.2022 - 03.2024
Conference Services Manager
Fairmont Kea Lani
03.2018 - 12.2022
Conference Services Representative
Fairmont Kea Lani
09.2016 - 03.2018
Assistant Banquet Manager
Fairmont Kea Lani
07.2014 - 09.2016
Assistant Front Office Manager
Fairmont Kea Lani
07.2012 - 07.2014
Guest Reception Manager
Montage Beverly Hills
05.2010 - 09.2011
Bachelor of Science - Resort & Lodging Management
California State University