Rasiel Alvarez
East Haven,CT
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Customer representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Restoration Technician
Serve Pro
05.2023 - Current
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as floor machines and auto scrubbers.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Completed tear-down of existing structures and prepared for new construction.
- Inspected damaged properties and contents to prepare job action plan.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
Crew Member
Burger King
02.2023 - 04.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Cashier
McDonald's
05.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Centro Educativo El Rendentor
Bayamon, Puerto Rico07.2018
Skills
- Upholstery Cleaning
- Accurate Measurements
- Fire Extinguishers
- Large Restoration Projects
- Fire Assignments
- Water Damage Assignments
- Reading Comprehension
- Commercial Cleaning
Fluent in Spanish
Expert in both reading and writing spanish
Languages
Spanish
Native or Bilingual
Timeline
Restoration Technician
Serve Pro
05.2023 - Current
Crew Member
Burger King
02.2023 - 04.2023
Cashier
McDonald's
05.2019 - 03.2021
GED -
Centro Educativo El Rendentor
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