Rasul Welch
Flint,MI
Summary
Accomplished Store Manager at Foot Locker, adept in customer service and team leadership, significantly enhanced customer satisfaction through effective training and mentoring. Excelled in multitasking and organizational skills, ensuring smooth store operations and fostering a positive work environment. Proven track record in resolving customer issues, boosting clientele relations.
Overview
11
11
years of professional experience
Work History
Store Manager
Foot Locker
Grand Rapids, MI
07.2010 - 03.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Diploma - General Studies
Flint Central
Flint, MI06.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Employee Training
- Team motivation
Timeline
Store Manager
Foot Locker
07.2010 - 03.2021
Diploma - General Studies
Flint Central