Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rataizha Gardner

Royal Palm Beach

Summary

Dedicated and adaptable professional with over 8 years of customer service experience, including in-person retail and remote support roles. Skilled in clear communication, problem-solving, and providing compassionate care in fast-paced environments. Background in child care assistance has strengthened my ability to multitask, remain patient, and support individual needs. Currently pursuing an Associate degree in Radiologic Technology, demonstrating a strong commitment to growth in the healthcare field. Known for being reliable, detail-oriented, and team-focused, with the ability to adapt quickly to new systems and environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ecommerce Personal Shopper

Whole Foods Market Inc
03.2025 - 07.2025
  • Accurately picked, packed, and prepared online customer orders with attention to detail and quality standards.
  • Verified product freshness, expiration dates, and order accuracy before finalizing fulfillment.
  • Maintained productivity and order fulfillment goals while ensuring a positive customer experience.
  • Communicated with leadership or team members to resolve out-of-stock items and substitutions quickly.

Remote CSR - Customer Service Representative

Chewy
03.2024 - 08.2024
  • Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Resolved product-related issues, enhancing customer satisfaction and loyalty.
  • Collaborated with cross-functional teams to streamline order processing workflows.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

Package Handler

FedEx
11.2023 - 03.2024
  • Operated material handling equipment to efficiently transport packages within warehouse environment.
  • Sorted and categorized incoming and outgoing shipments to ensure accurate order fulfillment.
  • Collaborated with team members to maintain organized work areas, enhancing productivity and safety compliance.
  • Conducted quality checks on packages, identifying damages or discrepancies prior to shipping processes.

Digital Shopper/Dispenser

Walmart
08.2022 - 10.2023
  • Executed daily inventory checks to ensure product availability and accuracy.
  • Assisted customers with online order selections, enhancing user experience and satisfaction.
  • Managed fulfillment of customer orders, ensuring timely and accurate delivery processes.
  • Collaborated with team members to optimize digital shopping workflows for efficiency.
  • Resolved customer inquiries related to online shopping, providing prompt and effective solutions.

Customer Service Representative

Home Depot
10.2021 - 04.2022
  • Assisted customers with product inquiries and order status updates.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed transactions accurately using point-of-sale (POS) systems.
  • Maintained knowledge of current promotions and in-store merchandise to enhance customer experience.
  • Educated customers on product features, benefits, and proper usage techniques.

Daycare Assistant

Lil Kings & Queens Child Care
06.2017 - 08.2017
  • Assisted in daily classroom activities, fostering a safe and engaging environment for children.
  • Supported lead teachers in implementing lesson plans and managing classroom behavior.
  • Facilitated playtime activities, encouraging social interaction and developmental skills among children.
  • Maintained cleanliness and organization of classroom materials and supplies.

Education

No Degree -

Stepful Medical Assistant Program
Remote
01-2024

Bachelor of Science - Biological Sciences

Florida Atlantic University
Boca Raton, FL
12-2023

Information Technology

Palm Beach Gardens Community High School
Palm Beach Gardens, FL
05-2019

Skills

  • Order processing efficiency
  • Documentation and reporting
  • Payment processing
  • Customer service
  • Planning and organization
  • Decision-making
  • Upbeat and outgoing attitude
  • Online order processing
  • Merchandise selection

Certification

  • Basic Life Support
  • Overdose Response and Naloxone Training

Timeline

Ecommerce Personal Shopper

Whole Foods Market Inc
03.2025 - 07.2025

Remote CSR - Customer Service Representative

Chewy
03.2024 - 08.2024

Package Handler

FedEx
11.2023 - 03.2024

Digital Shopper/Dispenser

Walmart
08.2022 - 10.2023

Customer Service Representative

Home Depot
10.2021 - 04.2022

Daycare Assistant

Lil Kings & Queens Child Care
06.2017 - 08.2017

No Degree -

Stepful Medical Assistant Program

Bachelor of Science - Biological Sciences

Florida Atlantic University

Information Technology

Palm Beach Gardens Community High School

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