Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Sophia Mejia

Las Vegas,NV

Summary

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ecommerce Personal Shopper

Albertsons
12.2021 - 02.2023
  • My duties as a personal shopper were to assist customers with the process of shopping for their online goods or items.
  • While ensuring quality and accuracy that will allow us to build customer trust and loyalty.
  • Fulfilling customer orders by reviewing orders locating, preparing, and packaging merchandise ensuring the accuracy of orders prior to pick up making appropriate product substitutions and consulting with customers as needed to ensure satisfaction and following up on out of stock merchandise.
  • Organizing and maintaining the area by following company safety, cleaning, and operating procedures utilizing equipment appropriately setting up displays receiving, sorting, staging, and delivering merchandise and completing paperwork, logs, and other required documentation.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Packaging and Production

The Grove
07.2022 - 01.2025
  • Preparing goods: Retrieving products from storage, ensuring they match customer orders, and wrapping them for shipping
  • Packing: Stacking and piling finished goods into containers, following specific instructions
  • Pull, pack, weigh, and label products based on daily orders.
  • Ensuring all packages are properly packaged and sealed.
  • Maintaining records: Keeping track of inventory, filling out forms with shipping information, and maintaining a database of packages
  • Inspecting: Checking containers for damage, and inspecting packages to ensure they meet quality standards
  • Moving: Moving completed packages for loading, and returning items to shelves
  • Cleaning: Cleaning and preparing containers for packing, and maintaining a clean work area
  • Operating equipment: Using equipment like dollies, pallet wrappers, and forklifts
  • Following safety: Following manufacturing best practices and proper safety requirements
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Fulfillment Associate

NUWU Cannabis Marketplace
10.2020 - 07.2024
  • Fulfilling all online customers orders. As well as customers orders on the main floor.
  • Resolving issues with any exchanges and refunds.
  • Followed safety protocols to minimize workplace accidents.
  • Followed orders precisely for correct items, sizes and quantities.
  • Picked and packed order items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Packaging and Production

Silver Sage Wellness
11.2020 - 02.2024
  • Coordinated shipment schedules according to customer needs and delivery deadlines.
  • Provided technical support during installation of paper processing machines.
  • Collaborated with sales team to develop strategies for expanding market share.
  • Responsible for weighing, packaging, sealing and labeling finished product while ensuring high-quality and visual aesthetic.
  • Maintain accurate unit counts, packaging specs, and labeling contents.
  • Maintain cleaning us a Work area and equipment at all times.

Barista

Starbucks
01.2017 - 09.2019
  • My duties as a barista at Starbucks where to deliver outstanding customer service, make and serve multiple café beverages per day with speed, quality, and consistency.
  • Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
  • Cleaned and restocked workstations and display cases.
  • Clean the counters, machines, utensils and seating areas.

Education

East Los Angeles Occupational Center -

East Los Angeles Occupational Center
Los Angeles, CA
01.2017

Los Angeles Job Corps Center - undefined

Los Angeles Job Corps Center
Los Angeles, CA
01.2017

Penn Foster High School - undefined

Penn Foster High School
Los Angeles, CA
05.2016

Skills

  • E-Commerce
  • Flexible schedule
  • Online order processing
  • Customer service
  • Verbal and written communication
  • Relationship building
  • Verifying order accuracy
  • Strong interpersonal skills
  • Order coordination
  • Upbeat and outgoing attitude
  • Attention to detail
  • Customer relations
  • Prioritizing orders
  • Decision-making

Certification

  • CPR Certification, January 2022 to January 2026
  • Food Handler Certification
  • Techniques of alcohol management, January 2022 to January 2026
  • Completed TAM of Nevada training and is a certified server/seller
  • Driver's License
  • CPR Certified, 2016
  • OSHA, 2016
  • Microsoft Word, 2016
  • Microsoft PowerPoint, 2016
  • Microsoft Excel, 2016
  • IC3 Standards Award, 2016

Assessments

  • Retail customer service, Proficient, 03/01/24
  • Attention to detail, Proficient, 07/01/24
  • Warehouse safety, Proficient, 10/01/22
  • Customer focus & orientation, Proficient, 09/01/22
  • Food service: Customer situations, Proficient, 07/01/24
  • Work style: Reliability, Proficient, 07/01/24
  • Retail customer service, Proficient, 07/01/24
  • Work style: Conscientiousness, Proficient, 07/01/24
  • Customer service, Proficient, 09/01/22
  • Work style: Reliability, Proficient, 02/01/23

Personal Information


  • Authorized To Work: US for any employer

Timeline

Packaging and Production

The Grove
07.2022 - 01.2025

Ecommerce Personal Shopper

Albertsons
12.2021 - 02.2023

Packaging and Production

Silver Sage Wellness
11.2020 - 02.2024

Fulfillment Associate

NUWU Cannabis Marketplace
10.2020 - 07.2024

Barista

Starbucks
01.2017 - 09.2019

Los Angeles Job Corps Center - undefined

Los Angeles Job Corps Center

Penn Foster High School - undefined

Penn Foster High School

East Los Angeles Occupational Center -

East Los Angeles Occupational Center

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