Valerie Sabo
Highland Heights,OH
Summary
Highly organized and adaptable professional with expertise in customer service and a strong commitment to team success. Known for efficiently meeting organizational needs, overcoming challenges, and contributing to the achievement of company goals.
Overview
5
5
years of professional experience
Work History
Ecommerce Personal Shopper
Heinens
Cleveland, OH
07.2025 - Current
- Curated personalized shopping experiences using customer preferences and purchase history.
- Assisted customers in navigating online platform for seamless order placement and fulfillment.
- Collaborated with inventory management team to ensure availability of popular products.
- Trained new staff on e-commerce processes and effective customer service techniques.
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience satisfaction.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Adapted quickly to changes in product availability, ensuring timely updates communicated to customers.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Conducted quality checks on selected items to maintain high standards for customer satisfaction.
Waitress
One Pot
Cleveland Heights, OH
05.2024 - 07.2024
- Developed positive relationships with regular customers through friendly conversation.
- Resolved customer issues promptly and efficiently.
- Executed accurate transactions via POS systems and cash registers.
- Assisted other wait staff members in times of heavy customer traffic.
- Ensured all counters were clean and ready for use.
- Greeted customers and provided menus.
- Bussed tables as needed during peak hours.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Replenished beverages when necessary.
- Contributed to increased productivity by working efficiently in a team-focused environment.
- Filled condiments and napkin containers during slack periods.
- Improved customer satisfaction.
Cosmetology Student
Excel TECC Program
Mayfield Heights, OH
08.2021 - 05.2022
- Acquired essential skills and experience, despite not completing the program due to a health issue.
- Ensured services met state-mandated cosmetology standards.
- Combed, brushed and sprayed hair or wigs to set style.
- Applied water or setting, straightening or waving solutions to hair.
- Performed hair cutting and styling services, including shampooing, blow-drying, coloring, highlighting and perming.
- Provided skin care treatments such as facials and exfoliation
- Created unique hairstyles based on individual preferences and facial structure.
- Maintained a clean and organized work area to ensure safety standards were met.
- Developed skills in nail polish application, gel manicures and proper removal processes.
Cashier
Drug Mart
Highland Heights, OH
09.2021 - 02.2022
- Learned roles of other departments to provide coverage and keep store operational.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Processed sales transactions to prevent long customer wait times.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reviewed item prices and ensured accurate scanning.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Mayfield High School
Mayfield Heights, OH06.2023
Skills
- Strong work ethic
- Reliability
- Adaptability and flexibility
- Teamwork and collaboration
- Hospitality and accommodation
- Physical stamina
- Attention To Cleanliness
- Can work basic POS systems
- Upbeat and outgoing attitude
- E-commerce tools proficiency
- Product awareness
- Strong interpersonal skills
- Effective communication
- Problem-solving skills
- Self motivation
- Client relationship building
- Valid Driver's license
Timeline
Ecommerce Personal Shopper
Heinens
07.2025 - Current
Waitress
One Pot
05.2024 - 07.2024
Cashier
Drug Mart
09.2021 - 02.2022
Cosmetology Student
Excel TECC Program
08.2021 - 05.2022
High School Diploma -
Mayfield High School