Ratana Bhuvan Venkatachalapathy

Worked for one of the Telecom project in Saudi Arabia (Jan 2021-Jan 2022)

Pega Developer

• Migration Support: Facilitated the transition of the Saudi Telecom application to a cloud environment, ensuring operational continuity and minimal disruption.
• Defect Resolution: Addressed and rectified over 35 UI defects from a pool of 150+ screens using Pega’s tracer tool.
• UI Defect Management: Analyzed and resolved intricate UI issues across numerous screens, employing real-time diagnostics and systematic problem-solving.
• Deployment: Managed the deployment of fixes and updates, ensuring application stability and performance post-migration.

Worked for one of the Banking project in US (2022-2024)

Pega Support Specialist

• PEGA Disputes Processing System: Administered and optimized PEGA rules engine for dispute resolution, including system configuration and performance enhancement.
• Applications: Facilitated seamless integration and operational efficiency across Disputes, JWS (Job Workflows System), and FewCrew applications.
• Monitoring: Utilized AppDynamics and Splunk for vigilant monitoring of application health, analyzing key metrics such as listener and node counts, and stream statuses.
• SAWGRASS Customer Service Tool: Enhanced customer service operations by supporting SAWGRASS, streamlining agent workflows for resolving inquiries.
• Branded Card Microservices: Managed branded card microservices, coordinating with Siafu, Spartans, and Miners to ensure integration and functionality.