Ratasha King
D
Sacramento,California
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. .
Overview
25
25
years of professional experience
Work History
Care Provider
IHSS Public Authority
Sacramento, CA
2022.05 - Current
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Laundered clothing and bedding to prevent infection.
Credit Management Consultant
A Fresh Start
Sacramento, CA
2012.03 - 2022.06
- Supported client with financial analysis, budget management and operational cost control.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Interviewed clients to determine income, expenses, financial .
- Devised business plan and identified target customers.
- Evaluated client situations and recommended optimal products to meet individual needs.
- Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
- Prepared budgets, financial education tools and referrals on behalf of clients.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions and time extensions.
Senior Customer Service Representative
Federal Express, FedEx
Sacramento, CA
2004.03 - 2009.04
- Managed customer conflicts and challenging situations.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Improved customer satisfaction and retention by being proactive.
- Monitored customer accounts to track outstanding issues and implement new solutions.
- Processed customer account changes with proprietary software.
- Cross-sold services and products to consistently increase team revenue.
Customer Service Representative
Federal Express
Sacramento, CA
1999.09 - 2004.02
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers.
- Upheld quality control policies and procedures
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Misty Mountain Private School
Some College (No Degree) - Business
Cosumnes River College
Skills
Critical ThinkingTime ManagementClear CommunicationSound JudgmentWord ProcessingRemote Video ConferencingMedication AdministrationCustomer ServiceMultitasking and PrioritizationCustomer Account ManagementVerbal and Written CommunicationCalm and Professional Under PressureCourteous with Strong Service Mindset
40-50 Wpm Typing Speed
Data Entry and MaintenanceEfficient and Detail-OrientedCall Center OperationsAdaptive Team PlayerTimeline
Care Provider
IHSS Public Authority
2022.05 - Current
Credit Management Consultant
A Fresh Start
2012.03 - 2022.06
Senior Customer Service Representative
Federal Express, FedEx
2004.03 - 2009.04
Customer Service Representative
Federal Express
1999.09 - 2004.02
High School Diploma -
Misty Mountain Private School
Some College (No Degree) - Business
Cosumnes River College