Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ratina Burkhead

Indianapolis,IN

Summary

I am a determined individual that has built my career helping other succeed, whether that be within a company's program or through a bookstore event. My passion lies within the publishing community and bringing my corporate skills to help bookstores become successful.

Overview

8
8
years of professional experience

Work History

Event Manager

Tomorrow Bookstore
Indianapolis, IN
08.2024 - Current
  • Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
  • Developed event timelines and schedules to optimize workflow and resource allocation.
  • Collaborated with publishers to secure services and negotiate contracts for various events. Including purchasing books and working with publishers.
  • Managed event budgets, tracking expenses to align with financial objectives.
  • Addressed customer escalations and questions during payment process.
  • Responded to email inquires in a timely manner.
  • Implemented marketing strategies to promote events, increasing community engagement and attendance.
  • Trained and supervised support staff during events to ensure operational efficiency.

Program Specialist

CLEAResult
Remote- IN
07.2018 - 07.2025
  • Managed a customer service ticket system for any inquires and escalations. Had a 100% 24 hour response rate that lead to higher customer satisfaction numbers.
  • Built strong relationships with external partners to secure resources and support necessary for program success.
  • Developed and implemented program strategies to enhance client engagement and satisfaction.
  • Coordinated cross-functional teams to streamline project workflows and improve efficiency.
  • Conducted data analysis to identify trends and inform decision-making for program improvements.
  • Managed stakeholder communications to ensure alignment on program objectives and deliverables.

Education

Bachelor of Science - Cognitive Psychology

Franklin College
Franklin
05-2013

Skills

  • Guest relations
  • Team leadership and supervision
  • On-site execution
  • Schedule management
  • Onboarding new clients within a program
  • Organized
  • Communication
  • Microsoft Suite
  • Salesforce

Timeline

Event Manager

Tomorrow Bookstore
08.2024 - Current

Program Specialist

CLEAResult
07.2018 - 07.2025

Bachelor of Science - Cognitive Psychology

Franklin College