Ratiya Peacock
Enterprise,AL
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Certified Nursing Assistant
Shiftkey
Dothan, Alabama
08.2025 - Current
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported residents with daily living activities and personal care, enhancing their comfort and dignity.
- Responded swiftly to resident calls for assistance or emergencies promptly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Aided in patient ambulation with appropriate equipment, promoting mobility and independence.
- Facilitated meal delivery and feeding assistance for patients, ensuring nutritional needs were met.
- Maintained cleanliness in resident rooms and common areas effectively.
Group Leader
Pathway Inc
New Brockton, Alabama
02.2025 - 08.2025
- Coached and mentored students in developing leadership skills.
- Facilitated team building exercises to encourage collaboration and communication.
- Developed lesson plans that promoted teamwork and leadership skills among members.
- Encouraged positive behavior among the group members.
- Monitored participant behavior to maintain a positive and safe environment.
- Addressed any conflicts between youth members in a professional manner.
- Ensured compliance with safety regulations while leading activities.
- Coordinated volunteer opportunities, enhancing community involvement for youth groups.
- Developed age-appropriate activities for the group.
- Maintained accurate records of attendance and program outcomes.
Certified Nursing Assistant
Bonifay Nurse and Rehab
12.2023 - 02.2025
- Assessed patient vitals regularly to identify any changes in health status and facilitate timely medical intervention. such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient care by monitoring and recording vital signs, fluid intake, and output to ensure timely interventions.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Prevented pressure ulcers through regular repositioning, skin assessments, and attentive care.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Delivered personalized support to 20+ residents in long-term care, addressing daily needs to improve overall quality of life. under long-term care.
Nursing Assistant
Opp Health And Rehabilitation
01.2023 - 12.2023
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient satisfaction by supporting individuals with personal tasks including dressing and walking.
- Enhanced oral and personal hygiene by assisting patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoted safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Responded to call lights to ensure patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
Frontend Checkout
Walmart
08.2022 - 01.2023
- Boosted customer satisfaction by streamlining transaction processing and promptly addressing inquiries.
- Maintained accuracy in cash handling, ensuring proper change was provided to customers.
- Adhered to company guidelines regarding payment processing, securing sensitive information from potential theft or fraud risks.
- Processed customer returns and exchanges at the point of sale, ensuring compliance with store policies.
- Developed relationships with regular shoppers by remembering preferences, providing personalized recommendations, resulting in increased loyalty among clientele.
- Supported customers in bagging items while delivering friendly and attentive service.
- Trained new employees on checkout procedures and effective customer interaction techniques.
Return Authorization Representative
LG Electronics
12.2020 - 08.2022
- Facilitated exchanges or refunds in accordance with RA guidelines, ensuring compliance and customer satisfaction
- Processed resolutions with management approval, tracking pending cases to streamline follow-up and resolution
- Coordinated product resolutions with carriers, installers, and warehouses to enhance delivery efficiency and customer experience
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Assists customers within the service network with alternate resolutions within the warranty period of their defective products
- Extensive use of internal database systems that document calls and progress of case.
Education
Bachelor of Science - Biology
Alabama A & M University
Huntsville, AL12-2019
Some College (No Degree) - PN
Enterprise State Community College
Enterprise, ALSkills
- Direct Patient Care
- Collecting vital signs
- Patient documentation
- Feeding assistance
- G-tube care
- Urinary catheter care
- Medication assistance
- Dementia care
- Communication
- HIPAA Compliance
- Maintaining privacy
- Patient Care Coordination
- Patient Care Collaboration
- Patient Care Training
- Patient Feedback Management
- Patient Issue Management
- Emotional support
- Compassionate Communication
- Communication
- Conflict resolution
- Time management
- Problem solving
- Range of motion exercises
- Documenting behaviors
- Intake recording
- Time management
- Urinary catheter care
- Medication assistance
Certification
- CNA - Certified Nurse Assist
- BLS- Basic Life Support
References
- Quartina P. Trafford, Social Security Administration, Supplemental Security Income Claims Specialist, quartinatrafford@gmail.com, 253-389-3893
- Dr. Sampson Hopkinson, Alabama A & M University, Academic Advisor, Sampson.hopkinson@aamu.edu, 256-372-4914
Affiliations
- Order of the Eastern Star: Lily of the Valley Chapter #754
- Heroines of Jericho: Victoria L. Taylor Court #14a
Timeline
Certified Nursing Assistant
Shiftkey
08.2025 - Current
Group Leader
Pathway Inc
02.2025 - 08.2025
Certified Nursing Assistant
Bonifay Nurse and Rehab
12.2023 - 02.2025
Nursing Assistant
Opp Health And Rehabilitation
01.2023 - 12.2023
Frontend Checkout
Walmart
08.2022 - 01.2023
Return Authorization Representative
LG Electronics
12.2020 - 08.2022
Bachelor of Science - Biology
Alabama A & M University
Some College (No Degree) - PN
Enterprise State Community College