Summary
Overview
Work History
Education
Skills
Languages
Timeline
Clubs and Organizations
Generic

Raudy Umanzor Herrera

Woodbridge,Virginia

Summary

Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in: sales associates, crew member, team member, retail associate role.

Overview

1
1
year of professional experience

Work History

Team Member

Urban Air
01.2025 - Current
  • Customer's Engagement: Assisted guests with check-ins, provided safety, and guided them through various attractions like trampolines, climbing walls, obstacle courses, and zip lines. Focused on delivering excellent service and making sure guests had an experience.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Responsibility: Supervised high-energy attractions while ensuring all safety. Quickly responded to customer needs, addressed any concerns, and helped de-escalate demanding situations with patience and professionalism.
  • Teamwork: Worked closely with coworkers to keep clean areas, rotate positions efficiently, and ensure all zones were staffed. Assisted during shift gaps or rush hours to keep smooth operations.
  • Leadership and Communication: Trained new team members on safety policies, guest interaction, and practices for engaging with children and families. coordinate guest flow and handle large groups.
  • Problem Solving: Used quick thinking and situational judgment to resolve conflicts between guests, assisted injured participants with care and support, and report incidents properly to management.

Education

High School -

Forest Park High School
Woodbridge, Virginia
05-2026

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Team Member

Urban Air
01.2025 - Current

High School -

Forest Park High School

Clubs and Organizations

  • Member, Unified Sports, November 2024 to present
  • Volunteering and Advocation: Took part in peers, mentoring athletes with disabilities to develop confidence, teamwork, and communicational skills. Advocated for inclusion by including athletes of diverse backgrounds
  • Leadership: Aided in planning, organizing, and executing group activities with athletes that have disabilities. During practices having an inclusive and positive environment for all the athletes.
  • Teamwork: Displayed strong teamwork and communicative skills by having inclusive language with every athlete and supporting a positive and collaborative environment.
  • Member, Family, Career and Community, Leaders of America (FCCLA), October 2024 to present
  • Community Service: Took part in community service projects through FCCLA, including organizing food cans and bags to support Latinos families around the community. Collaborated with team members as well to expand successful programs to enhance community engagement.
  • Leaderships in Events: Led the winning team by organizing and managing the activity, “Trunk or Treat” for the Fall Festival for having the trendiest design and recognition for creativity and teamwork. By assigning tasks, having a prompt setup, and interacting with over 100 guests, creating a family-friendly and enthusiastic environment.
  • Skills Development: Developed event planning, communications, leadership, and collaboration skills by multiples programs and projects sponsored by FCCLA.

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Raudy Umanzor Herrera