Mia Rodriguez
Los Angeles,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offering high quality costumer service and patient care, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
VCA Los Angeles Veterinary Specialist
West Hollywood, CA
08.2023 - Current
- Maintain IV catheters so fluids flow freely and flush and clean as needed.
- Administer IV, IM, SQ, and oral medications and note in charts.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Dispensed prescription medications upon request from veterinarians.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
Veterinary Assistant
VCA TLC Animal Hospital
West Hollywood, CA
05.2022 - Current
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Documented and tracked treatment activities.
- Administered vaccines to animals and delivered blood and lab results.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Released patients to owners with care directions from veterinary staff.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
Medical Host/Greeter
VCA Hospitals
West Hollywood, CA
06.2021 - 05.2022
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Checked patients in and out for appointments and collected payments.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Presented and explained fees, clearly clarifying invoices and company policies.
Server/Hostess
Paul Martin's American Grill
El Segundo, CA
02.2020 - 06.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked server areas with supplies before, during and after shifts.
- Developed strong and lasting resident relationships.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Operated POS terminals to input orders, split bills and calculate totals.
Server/Hostess/Food Runner
Kabuki Japanese Restaurants
Los Angeles, CA
06.2016 - 04.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
Associate of Arts - Criminal Justice
East Los Angeles College
East Los Angeles 01.2023
Skills
- Multitasking
- Organization
- Service prioritization
- Technologically savvy
- Problem resolution
- Friendly, positive attitude
Timeline
Veterinary Assistant
VCA Los Angeles Veterinary Specialist
08.2023 - Current
Veterinary Assistant
VCA TLC Animal Hospital
05.2022 - Current
Medical Host/Greeter
VCA Hospitals
06.2021 - 05.2022
Server/Hostess
Paul Martin's American Grill
02.2020 - 06.2021
Server/Hostess/Food Runner
Kabuki Japanese Restaurants
06.2016 - 04.2020
Associate of Arts - Criminal Justice
East Los Angeles College
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