Marina Makastchian
Farmingdale,NY
Summary
Resourceful and detail-oriented administrative professional with extensive experience in veterinary operations, customer service, and sales. Expertise in managing complex scheduling, developing efficient Excel templates, and leveraging AI tools such as Microsoft Copilot and Chat GPT to enhance productivity and streamline organizational processes. Recognized for professionalism, adaptability, and exceptional communication skills in dynamic environments. Committed to delivering high-quality support while fostering positive relationships with clients and team members.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Pet Vet Inc
01.2022 - Current
- Assist veterinarians with exams, treatments, and lab procedures.
- Maintain detailed digital records using ezyVet, Covetrus, and Impromed.
- Communicate effectively with clients and support staff.
- Ensure accuracy in data entry and administrative support.
- Personally assist the doctor I work with to help streamline her day of appointments and make the flow go smoothly, such as organizing appointments for the day to day operations. as well as scheduling.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
Hair Salon Assistant
01.2018 - Current
- Support stylists with client coordination and appointment scheduling.
- Maintain cleanliness, supplies, and customer comfort.
Veterinary Receptionist
Animal Hospital
01.2021 - 01.2024
- Managed scheduling, client communication, and record updates.
- Created and maintained Excel spreadsheets for tracking appointments.
- Supported administrative workflow and maintained high client satisfaction.
Sales Associate & Receptionist
Bed Bath & Beyond
01.2018 - 01.2021
- Provided excellent customer service and handled transactions efficiently.
- Created Excel sales reports and assisted in visual merchandising.
- Trained new employees and contributed to team performance goals.
Education
Veterinary Technician Program -
Penn Foster College
11.2025
New York State Cosmetology License -
12.2021
Associate’s Degree -
Nassau Community College
12.2014
Skills
- Microsoft Word
- Excel
- Copilot
- Chat GPT
- Veterinary software system- EzyVet
- Veterinary software system-Covetrus
- Veterinary software system-Impromed
- Veterinary software system-Zoetis
- Veterinary software system-Dayforce
- Administrative organization
- Scheduling
- Documentation
- Customer service excellence
- Multitasking
- Excel document creation
- Template creation
- Sales
- Communication
- Strong AI literacy
- Automation
- Appointment scheduling
- Medication administration
- Client communication
- Cleaning and sanitizing
- Multitasking and organization
- Time management
- Strong work ethic
- Strong communication skills
- Creative thinking capacity
Timeline
Veterinary Assistant
Pet Vet Inc
01.2022 - Current
Veterinary Receptionist
Animal Hospital
01.2021 - 01.2024
Hair Salon Assistant
01.2018 - Current
Sales Associate & Receptionist
Bed Bath & Beyond
01.2018 - 01.2021
New York State Cosmetology License -
Associate’s Degree -
Nassau Community College
Veterinary Technician Program -
Penn Foster College