Raul Amaya
Miami
Summary
Dedicated professional with extensive experience in customer service and security operations. Skilled in incident resolution and report writing, consistently delivering reliable support and ensuring the safety of personnel while enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Unarmed Security Officer
IPS Security Services
Miami FL
03.2023 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to incidents, ensuring effective resolution and documentation.
- Collaborated with law enforcement during emergencies, facilitating swift responses.
- Provided detailed reports on security breaches and suspicious activities to management.
- Directed guests around building and answered accessibility questions.
Delivery Driver
Fedex Express
Miami FL
01.2018 - 10.2023
- Operated delivery vehicles to ensure timely and safe transportation of packages.
- Utilized handheld scanning devices to verify package deliveries and maintain tracking accuracy.
- Conducted pre-trip inspections and performed routine maintenance on delivery vehicles.
- Coordinated with dispatch to optimize delivery routes, enhancing efficiency and reducing delays.
- Managed customer inquiries and complaints in polite and professional manner.
Customer Service Representative
Comcast
Miami FL
06.2016 - 02.2018
- Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
- Managed complex customer issues, providing tailored solutions to enhance satisfaction.
- Trained new team members on customer service protocols and company policies.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
GED -
Miami Dade College
Miami, FLSkills
- Report writing
- Incident reporting
- Property patrol
- Critical thinking
- Customer service
- Data entry
- Call center operations
- Positive attitude
- Attention to detail
- Dependable and reliable
- Punctual and reliable
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Unarmed Security Officer
IPS Security Services
03.2023 - Current
Delivery Driver
Fedex Express
01.2018 - 10.2023
Customer Service Representative
Comcast
06.2016 - 02.2018
GED -
Miami Dade College