Raul Burgueno-Osorio
El Paso,TX
Summary
Proven leader with extensive experience in logistics and customer service. Excelled in optimizing warehouse operations and enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrated proficiency in order picking and supervisory roles, achieving significant improvements in shipping efficiency and inventory management.
Overview
12
12
years of professional experience
Work History
Warehouse Lead
Bryant's Market
04.2024 - Current
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Oversaw daily operations and shipping and handling processes.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Foster Care Provider
Foster Texas
12.2023 - 05.2024
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
Housekeeper
Home (Unemployed)
09.2022 - 11.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Heavy Duty Parts Specialist
TEC Equipment
05.2012 - 08.2022
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA05.2023
Associate of Science - Criminal Justice
Allied American University
Laguna Hills, CA06.2013
Skills
- Supervisory Experience
- Order Picking
- Product Packaging
- Shipping and receiving
- Basic Knowledge of Technology
- Customer Service
- OSHA Training
Affiliations
- California National Guard (2008-2016) Honorable
- U.S Army Active Duty Spouse (2020-Present)
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Lead
Bryant's Market
04.2024 - Current
Foster Care Provider
Foster Texas
12.2023 - 05.2024
Housekeeper
Home (Unemployed)
09.2022 - 11.2022
Heavy Duty Parts Specialist
TEC Equipment
05.2012 - 08.2022
Bachelor of Science - Business Administration
Liberty University
Associate of Science - Criminal Justice
Allied American University
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