Raul Carrillo
San Juan,TX
Summary
Dynamic Store Manager with extensive experience at O'Reilly Auto Parts, excelling in customer service and team leadership. Proven track record in training staff, optimizing inventory management, and enhancing sales through strategic initiatives. Strong communicator and problem-solver, dedicated to fostering a collaborative environment and achieving operational excellence.
Overview
12
12
years of professional experience
Work History
Store Manager
O'Reilly Auto Parts
Alamo, TX
10.2023 - 04.2026
- Directed daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Managed inventory levels, conducted audits, and ensured compliance with company policies.
- Developed promotional strategies to increase sales and enhance customer engagement.
- Analyzed sales data to identify trends and make informed decisions for stock replenishment.
- Implemented employee schedules to maximize productivity during peak hours.
- Facilitated team meetings to communicate goals, expectations, and performance feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Shop Manager
RGV Oil and Lube
McAllen, TX
12.2021 - 10.2023
- Managed daily shop operations, ensuring high-quality service and customer satisfaction.
- Supervised team members, fostering a collaborative environment and promoting skill development.
- Implemented process improvements to enhance efficiency in vehicle maintenance services.
- Trained staff on safety protocols and operational procedures to maintain compliance standards.
- Oversaw inventory management, optimizing stock levels and reducing waste effectively.
- Developed and maintained strong relationships with customers to encourage repeat business.
- Monitored equipment performance, coordinating repairs and maintenance to minimize downtime.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Store Manager
O'Reilly Auto Parts
McAllen, TX
06.2014 - 12.2021
- Ensured adherence to safety protocols and maintained a clean store environment.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Nikki Rowe High School
McAllen, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Policies and procedures
- Staff supervision
- Employee scheduling
- Strategic thinker
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
O'Reilly Auto Parts
10.2023 - 04.2026
Shop Manager
RGV Oil and Lube
12.2021 - 10.2023
Store Manager
O'Reilly Auto Parts
06.2014 - 12.2021
High School Diploma -
Nikki Rowe High School