Raul Corona
Associate For Travel & Conference
Jackson Heights,NY
Summary
Results-driven professional equipped with a background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Associate for Travel & Conference Department
Penguin Random House
New York, New York
06.2006 - Current
- Maintained operational proficiency in coordinating domestic travel accommodations for customers, and arranging for their hotel billings.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates for our book shows registration while improving customer satisfaction ratings.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Maintained consistent record for airlines and hotels in accordance with schedule and budget requirements.
- Arranged travel accommodations for groups, and clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Handled over 50 emails and several calls per day to address customer inquiries and concerns
Education
Master of Arts - United States Government And Politics
St. John's University
Jamaica, NY 01.2023 - 05.2025
Bachelor of Science - Hospitality Management
St. John's University
Jamaica, NY 09.2018 - 05.2022
Associate of Science - Tourism And Travel Management
Northern Essex Community College
Haverhill, MA 09.1999 - 05.2002
Skills
Team collaboration
MS office
Problem-solving abilities
Time management
Decision-making
Customer service
Timeline
Master of Arts - United States Government And Politics
St. John's University
01.2023 - 05.2025
Bachelor of Science - Hospitality Management
St. John's University
09.2018 - 05.2022
Associate for Travel & Conference Department
Penguin Random House
06.2006 - Current
Associate of Science - Tourism And Travel Management
Northern Essex Community College
09.1999 - 05.2002