Raul Diaz
Miami,FL
Summary
Dynamic hospitality professional with a proven track record at Kempinski, excelling in customer service and teamwork. Adept at fostering a welcoming atmosphere, mentoring staff, and ensuring operational excellence. Known for multitasking and problem-solving in fast-paced environments, delivering exceptional experiences that drive repeat business.
Overview
7
7
years of professional experience
Work History
Submaitre
Grand Aston
05.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bar Manager
Kempinski
09.2020 - 01.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Pullman
Server
09.2019 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bartender,bariste
Iberostar
02.2016 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor -
Instituto De Ciencias Exactas
Ceballos, Ciego De Ávila, Cuba05.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Timeline
Submaitre
Grand Aston
05.2022 - 06.2023
Bar Manager
Kempinski
09.2020 - 01.2022
Pullman
Server
09.2019 - 02.2020
Bartender,bariste
Iberostar
02.2016 - 08.2019
Bachelor -
Instituto De Ciencias Exactas
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