Raul Garcia
Fort Myers,FL
Summary
Efficient and resourceful problem-solver with a positive attitude and exceptional communication skills. Demonstrates foundational understanding of computer systems and software, coupled with ability to troubleshoot hardware and software issues. Hands-on experience through CompTIA growth-oriented program. Committed to delivering effective technical support and enhancing user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EKG Technician III
Gulf Coast Medical Center
04.2018 - Current
- Reduced equipment malfunctions and technical issues by implementing proactive maintenance schedule, ensuring consistent operational readiness.
- Provided training to new technicians on proper EKG techniques and patient care practices, enhancing overall quality of team's work.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Answer support calls within eight seconds to minimize delays and subsequent abandoned calls.
Custom Woodworker
Feil Inc.
10.2017 - 04.2018
- Streamlined production processes for increased efficiency and faster project completion times.
- Resolved customer complaints promptly and professionally, restoring trust in the company''s commitment to excellent craftsmanship.
- Increased repeat clientele through exceptional customer service and ongoing communication during project phases.
Education
Bachelor of Science - Information Technology
Florida Gulf Coast University
Fort Myers, FL12-2025
Associate of Arts - Information Technology
Florida SouthWestern State College
Fort Myers, FL01-2021
Skills
- Desktop support
- Data backup and retrieval
- Technical issues analysis
- Software installation
- Customer service
- Hardware repair
- Network support
- Remote support
- HIPAA compliance
- Stress testing
- Bilingual
Relevant Skills
- Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
- Knowledge of network administration, backup, security management, email systems and applications support.
- Trained to install, configure and administer network services. Ability to identify and diagnose computer hardware failures for computers used in business environments.
- Provided remote technical support over the phone or internet.
- Repairing hardware and configuring software to maintain operating systems.
- Ability to understand network topologies and IP addressing schemas for LAN, WAN, VPN, Active Directory, DNS, DHCP, VMWare, Windows, IT, and TCP/IP.
Certification
- CompTIA A+ - December 2024-December 2027
- Basic Life Support - January 2024-January 2026
- Scientific Workplace Preparation (CCC)
- CompTIA Network+ - In Progress
- CompTIA Security+ - In Progress
Timeline
EKG Technician III
Gulf Coast Medical Center
04.2018 - Current
Custom Woodworker
Feil Inc.
10.2017 - 04.2018
- CompTIA A+ - December 2024-December 2027
- Basic Life Support - January 2024-January 2026
- Scientific Workplace Preparation (CCC)
- CompTIA Network+ - In Progress
- CompTIA Security+ - In Progress
Bachelor of Science - Information Technology
Florida Gulf Coast University
Associate of Arts - Information Technology
Florida SouthWestern State College
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