Knowledgeable and result-oriented Computer Operator with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills. Goal driven and excited to become a part of your team!
Hi, I’m
Destini Hall
Service Desk Specialist
Shreveport,LA
Summary
Overview
4
Years of professional technical experience
Work History
General Dynamics Information Technology
Overnight Computer Operator III
10.2019 - Current
Job overview
- Manage large call volumes assisting customers with technical issues within applications, human resources, payroll,and timekeeping
- Use a ticketing system(ServiceNow/Salesforce) to accurately document each call
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- All while ensuring records of all conversations are adequately documented and comprehensive
- In-Home Tech Expert/Sprint Anywhere Messaging
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
Asurion
In-Home Tech Expert/Sprint Anywhere Messaging
05.2019 - 12.2019
Job overview
- Assist with providing replacement devices to customers by meeting them at a designated location
- Assisting with set up, transfer of data/content and activation of new devices
- Assist customers via “Text-to-Chat” service within the Sprint App
- Assist with troubleshooting devices (mobile, smart home devices, tablets), filing claims,and placing orders for new devices, etc.
A Good Home Care Services
Office Facilitator-Manager
10.2015 - 04.2019
Job overview
- Assist with staffing, filing, answer calls, attend state meetings,answer questions about PCS and CCW programs, assist in homes as a Direct Service Worker when needed, etc
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recently trained and placed into the role of entry level Louisiana medicaid billing.
Burger King
Cashier/ Team Member
06.2014 - 08.2016
Job overview
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Promptly reported complaints to a member of the management team
- Resolved guest complaints promptly and professionally
- Frequently washed and sanitized hands, food areas and food preparation tools
- Cleaned food preparation areas, cooking surfaces, and utensils
- Took initiative to find extra tasks when scheduled duties were completed.
Education
Captain Shreve High SchoolShreveport, LA
High School Diploma
University Overview
Skills
- Live Chat/Email/ Phone Support
- Troubleshooting
- Windows
- Microsoft Office
- Network Support
- Desktop Support
- Help Desk Support
- Active Directory/Password Resets
- Ticket Queue Management
- Management Experience
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We live in a society exquisitely dependent on science and technology, in which hardly anyone knows anything about science and technology.
Timeline
Overnight Computer Operator III
General Dynamics Information Technology
10.2019 - Current
In-Home Tech Expert/Sprint Anywhere Messaging
Asurion
05.2019 - 12.2019
Office Facilitator-Manager
A Good Home Care Services
10.2015 - 04.2019
Cashier/ Team Member
Burger King
06.2014 - 08.2016
Captain Shreve High School
High School Diploma