Ieshia Logan
Charlotte,NC
Summary
Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Collections Representative III
Republic Finance
Charlotte, NC
08.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Customer Service Representative
Unique Loom
Fort Mill, SC
11.2020 - 08.2022
- Processing finance requests (processing refund queries, invoices/statement queries).
- Answering and resolving customer complaints with patience and empathy.
- Demonstrating a customer-centric mindset.
- Communicating directly with customers in compliance with the company guidelines via chat,emails and phone calls and other forms of correspondence.
Discounter
Aerotek/Honda Financial Services
Charlotte, NC
05.2019 - 02.2020
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendor and resolved disputes.
- Applied proper codes to invoices,files and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
Education
Master of Science - Social Work
University of South Carolina - Columbia
Columbia, SC05-2005
Bachelor of Science - Social Work
South Carolina State University
Orangeburg, SC05-2003
Skills
- Customer Service-Oriented
- Data Entry and Database
- Skilled Collaborator
- HIPAA Compliance
- Issue and Complaint Resolution
- Strong Telephone Etiquette
- Revenue Growth Strategies
- Document and Records Management
- Zendesk, SalesForce, MS Applicants
- Management
- Live Chat Messaging
- Refund processing
- Invoice Preparation
- Financial Requirements Knowledge
- General Ledger
- Multi-Line Phone Systems
- New Hire Training
- Short Sales
- Monthly Reconciliations
- Communications Strategies
- Credit and Collections
- Team Collaboration
- Resource Recovery
- Locating Debtors
- Administrative Support
- Email Support
Timeline
Collections Representative III
Republic Finance
08.2022 - Current
Customer Service Representative
Unique Loom
11.2020 - 08.2022
Discounter
Aerotek/Honda Financial Services
05.2019 - 02.2020
Master of Science - Social Work
University of South Carolina - Columbia
Bachelor of Science - Social Work
South Carolina State University
Similar Profiles
Peyton BaileyPeyton Bailey
Branch Manager at Republic FinanceBranch Manager at Republic Finance
ULISES ORTEGAULISES ORTEGA
Assistant Branch Manager at Republic FinanceAssistant Branch Manager at Republic Finance
Te’Erika EvansTe’Erika Evans
Senior Consumer Loan Specialist at Republic FinanceSenior Consumer Loan Specialist at Republic Finance
Tevin LytesTevin Lytes
Branch Manager III at Republic FinanceBranch Manager III at Republic Finance
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf