LAVONDA ADDERLEY
Lauderhill,FL
Summary
ENTERPRISING, PROACTIVE CERTIFIED MEDICAL ASSISTANT AND ACCOUNTS SPECIALIST that works with accuracy, attention to detail, highly motivated to leverage 19 years of accounts experience to provide dedicated service for a Healthcare concern or Managed Care entity. Demonstrated experience working in a service oriented; Computer-proficient performer with experience working with Microsoft Word and Excel, Internet Explorer, and internet applications. Possess key skills in the areas of
Overview
27
27
years of professional experience
Work History
Collections Representative III
ARS – Account Resolution Services Team Health
Plantation, Florida
08.2016 - 09.2024
- Contact patients regarding physician accounts using a predictive dialing system
- Collect and negotiate past due accounts for Emergency Physicians, Acute Care Specialist and Anesthesiologist
- Executed database research using billing and insurance data
- Resolve past due accounts billed and resubmitted insurance claims
- Resolve and close out accounts to get updated and removed from Credit Bureau Reports
Sr. Loan Service Representative
Summit Financial Corp.
Plantation, Florida
11.2004 - 07.2016
- Communicated to clients status of overdue accounts
- Initiate and request orders for repossession proceedings
- Follow up not callable accounts with skip tracing
- Problem solved issues with outstanding loans; Trained new representatives in procedures
- Utilize computer software to manage customer contact information and account status
Skiptracer/Collections
SOUTHERN AUTO FINANCE COMPANY
Pompano Beach, FL
09.2024 - Current
- Conducted thorough investigations to locate debtors and recover outstanding accounts.
- Utilized skip tracing software and databases to gather crucial information on delinquent accounts.
- Developed leads through online research, public records, and social media platforms.
- Communicate to clients status of overdue accounts via phone, text, and email.
- Collaborated with collection teams to negotiate strategize effective recovery methods for challenging cases to develop new payment terms for delinquent accounts.
Loan Service Representative
Triad Financial Corp.
Coconut Creek, Florida
07.2001 - 09.2003
- Contacted owners of delinquent accounts via phone and mail
- Negotiated and verified new payment terms for delinquent accounts
- Followed up on not callable accounts using skip trace or field chase methods
Collections Representative II
Team Health, Inc.
Plantation, Florida
11.1998 - 06.2001
- Contacted customers regarding accounts using a predictive dialing system
- Maintained and updated customer records and billing details and various contracts
- Executed database research using billing and insurance codes
- Resolved past due accounts, billed and resubmitted insurance claims
Education
Certified Medical Assistant - undefined
Concorde Career Institute
01-1995
Medical Office Procedures and Medical Terminology
Gene Whiddon Adult Center
01-1993
Criminal Justice Studies
Broward Community College
01-1988
Skills
- Assisted customers with inquiries regarding collections processes Provided support to medical staff in patient care activities Facilitated communication between patients and healthcare providers
- Assisted in maintaining database records and generating reports Supported data entry and retrieval processes to ensure accuracy Collaborated with team members to streamline report management procedures
- Assisted in document creation and formatting using Microsoft Word Supported data analysis and organization through Excel Conducted thorough internet research to gather relevant information
- Administered Medicare and Medicaid billing processes and managed worker's compensation contracts
- Managed accounts receivable and accounts payable processes to ensure accurate financial reporting
Timeline
Skiptracer/Collections
SOUTHERN AUTO FINANCE COMPANY
09.2024 - Current
Collections Representative III
ARS – Account Resolution Services Team Health
08.2016 - 09.2024
Sr. Loan Service Representative
Summit Financial Corp.
11.2004 - 07.2016
Loan Service Representative
Triad Financial Corp.
07.2001 - 09.2003
Collections Representative II
Team Health, Inc.
11.1998 - 06.2001
Certified Medical Assistant - undefined
Concorde Career Institute
Medical Office Procedures and Medical Terminology
Gene Whiddon Adult Center
Criminal Justice Studies
Broward Community College