Raul Martinez
Miami,FL
Summary
Achieved significant improvements in team productivity and customer satisfaction at Chifa Du Kang Chinese Peruvian Restaurant by leveraging strong leadership and exceptional customer service skills. Demonstrated expertise in hospitality service, fostering a culture of excellence and efficiency. Enhanced guest engagement and streamlined operations, contributing to a positive and productive work environment. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Supervisor
Chifa Du Kang Chinese Peruvian Restaurant
2024.01 - 2024.08
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Server
Chifa Du Kang Chinese Peruvian Restaurant
2023.07 - 2024.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server Assistant
Fave Steakhouse and Hibachi
2022.07 - 2022.08
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
Bartender
Huentelauken Resto-bar Pizzeria
2018.11 - 2019.09
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server Assistant
Restaurant Baculic
2018.03 - 2018.10
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Bartender
Bar Big Bang
2012.03 - 2012.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Arts - Sociology
Universidad Jose Marti
Sancti Spiritus Cuba07.2010
Skills
Goal-Oriented
English (Basic)
Italian (Basic)
Hospitality service expertise
Employee Motivation
Complex Problem-Solving
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Languages
English
Professional Working
Italian
Professional Working
Timeline
Supervisor
Chifa Du Kang Chinese Peruvian Restaurant
2024.01 - 2024.08
Server
Chifa Du Kang Chinese Peruvian Restaurant
2023.07 - 2024.01
Server Assistant
Fave Steakhouse and Hibachi
2022.07 - 2022.08
Bartender
Huentelauken Resto-bar Pizzeria
2018.11 - 2019.09
Server Assistant
Restaurant Baculic
2018.03 - 2018.10
Bartender
Bar Big Bang
2012.03 - 2012.09
Bachelor of Arts - Sociology
Universidad Jose Marti
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