Raul Mendez
Weslaco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Solar Panel Installer
Cogent Renewables
01.2023 - 07.2023
- Assembled, wired and connected solar panels to existing components and systems.
- Installed solar panels on multiple commercial properties to meet customer requirements.
- Applied weather sealing to array, building or support mechanisms.
- Developed efficient installation techniques to decrease labor time.
- Configured PV systems based on site conditions and customers needs and expectations.
Fraud Prevention Specialist
Advanced Call Center Technologies LLC
11.2021 - 12.2022
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
FOH Staff Member
Chick-fil-A
12.2020 - 10.2021
- Performed opening and closing procedures and side work duties according to station rotation assignment.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
Customer Service Representative
Teleperformance USA
01.2020 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
TeleTech
12.2018 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Carpenter
BrandSafway
01.2018 - 10.2018
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Planned and executed work with proper tools and materials to maximize productivity.
- Completed installations of building structures, trim, and flooring.
Server
Olive Garden
03.2017 - 12.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
JCPenney
07.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Weslaco High School
Weslaco, TX05.2015
Skills
- Solar Module Assembly
- PV System Installation
- Customer Needs Assessments
- Active Listening
- Computer Proficiency
- Worker Training
- Financial Documentation
- Call Volume Analysis
- Creative Solutions
- Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Solar Panel Installer
Cogent Renewables
01.2023 - 07.2023
Fraud Prevention Specialist
Advanced Call Center Technologies LLC
11.2021 - 12.2022
FOH Staff Member
Chick-fil-A
12.2020 - 10.2021
Customer Service Representative
Teleperformance USA
01.2020 - 11.2020
Customer Service Representative
TeleTech
12.2018 - 10.2019
Assistant Carpenter
BrandSafway
01.2018 - 10.2018
Server
Olive Garden
03.2017 - 12.2017
Sales Associate
JCPenney
07.2016 - 02.2017
High School Diploma -
Weslaco High School
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