RAUL MENDOZA
Katy,TX
Summary
Dynamic banking and financial industry professional with 18 years of customer service and 16 years of financial services experience. Recognized for exceptional analytical problem-solving and effective communication skills, driving success in customer service and financial environments.
Overview
11
11
years of professional experience
Work History
General Contractor
Elite Construction Concepts Texas LLC
Houston, Texas
10.2024 - Current
- Manage project timelines to ensure efficient completion of construction phases.
- Coordinate subcontractor activities to maintain workflow and quality standards.
- Supervise on-site staff to uphold safety regulations and operational protocols.
- Develop comprehensive cost estimates incorporating labor, materials, equipment, overhead, and related expenses.
- Administer timely payments for contracted services rendered in accordance with established guidelines.
- Coordinate with insurance companies to update project status and secure timely payments.
Payment Operations Specialist
Beyond Finance
Houston, Texas
04.2019 - 10.2024
- Communicated with creditors, third-party collection agencies and law firms regarding client tradelines to successfully negotiate settlements on outstanding balances.
- Reviewed and resolved escalated cases related to payment inquiries, voided settlements and balance discrepancies through detailed research and execution.
- Analyzed client credit reports and legal documents to develop comprehensive action plans for account resolution.
- Developed policies and procedures for Payment Operations processes, periodically reviewing current practices to identify opportunities for improvement.
- Acted as subject matter expert in Payment Operations, offering guidance to colleagues and cross-functional partners on best practices.
Senior Specialist II - Retail Fraud Prevention
JP Morgan Chase
Houston, Texas
08.2014 - 03.2019
- Handled numerous incoming calls from account holders and internal employees needing assistance with account closures related to Know Your Customer (KYC), AML, electronic funds transfers, and item deposit reviews.
- Implemented proactive measures to prevent losses by conducting risk reviews and analyzing suspicious account activity.
- Assessed and confirmed legitimacy of suspicious deposit items, electronic funds transfers, and payments.
- Reviewed consumer and business account documentation to ensure compliance with New Account Screening, the Customer Identification Program (CIP), the Patriot Act, and KYC regulations.
- Analyzed branch banking feedback cases to uncover enhancement opportunities in Retail Fraud Prevention.
Education
High School Diploma -
Skills
- Microsoft Office proficient
- Effective time management
- Negotiation
- Research and resolution
- Effective communication skills
- Analytical and problem solving
- Teamwork
- Fluent in English and Spanish
References
References available upon request.
Timeline
General Contractor
Elite Construction Concepts Texas LLC
10.2024 - Current
Payment Operations Specialist
Beyond Finance
04.2019 - 10.2024
Senior Specialist II - Retail Fraud Prevention
JP Morgan Chase
08.2014 - 03.2019