Bishop Simmons
Erie,PA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
4
4
years of professional experience
Work History
GENERAL CONTRACTOR
ENGLISH CONSTRUCTION & REMODELING
12.2023 - Current
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
CUSTOMER SERVICE REPRESENTATIVE
NORTHWEST BANK
04.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Niagara Machine
10.2022 - 02.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
Radio Host
Edinboro University Of Pennsylvania
09.2020 - 12.2020
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
Education
Bachelor of Science - Communication Studies
Edinboro University of Pennsylvania
Edinboro, PA12.2021
Skills
- Conflict management
- Leadership
- Public Speaking
- Proficient with Microsoft Office
- Presentations
- Interpersonal Communications
- Broadcasting
- Data Entry
- Problem Resolution
- Attention to Detail
- Team Collaboration
- Active Listening
Timeline
GENERAL CONTRACTOR
ENGLISH CONSTRUCTION & REMODELING
12.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
NORTHWEST BANK
04.2023 - 11.2023
Customer Service Representative
Niagara Machine
10.2022 - 02.2023
Radio Host
Edinboro University Of Pennsylvania
09.2020 - 12.2020
Bachelor of Science - Communication Studies
Edinboro University of Pennsylvania
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