Raul Molina
Las Vegas,Nevada
Summary
Front Desk Agent with an extensive background in the hospitality industry. Committed to creating memorable experiences for guests.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Fontainebleau Resort and Casino
Las Vegas, NV
10.2023 - Current
- Responsible for processing reservations, check-ins, and check-outs efficiently and accurately.
- Processed payments accurately and efficiently.
- I addressed guest inquiries, requests, and concerns promptly and courteously, utilizing strong communication skills.
- Assisted in managing room assignments, prioritizing guests' needs and preferences to enhance their overall experience.
Front Desk Agent
Aria Resort & Casino
Las Vegas, NV
08.2021 - 10.2023
- I efficiently handled high-volume check-ins, reservations, and guest inquiries to ensure smooth operations.
- I multitasked and prioritized tasks effectively in high pressure situations.
- Upsold rooms where possible to maximize hotel revenue.
Cook
The Cosmopolitan of Las Vegas
Las Vegas, NV
05.2016 - 10.2019
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Contributed culinary expertise across various kitchens within the resort, including banquets, room service, buffet, poolside dining, fine dining establishments, and casual restaurants.
- In-depth knowledge of food safety regulations, including HACCP and ServSafe standards.
Education
Associate - science, culinary arts
Johnson & Wales University - Denver
Denver, CO05-2018
Skills
- Point of Sales Systems/ Cash Register
- Memorization
- Food Safety and Sanitation
- Team Collaboration
- Multitasking
- Training & mentoring
- Hospitality Services
- Problem-Solving Skills
Timeline
Front Desk Agent
Fontainebleau Resort and Casino
10.2023 - Current
Front Desk Agent
Aria Resort & Casino
08.2021 - 10.2023
Cook
The Cosmopolitan of Las Vegas
05.2016 - 10.2019
Associate - science, culinary arts
Johnson & Wales University - Denver
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