Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raul Munoz

Ridgewood,NY

Summary

Diplomatic customer service professional offering a proven history of obstacles into guest satisfaction and loyalty. Experienced in different languages while utilizing 5 years of experience to define and analyze customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

3
3
years of professional experience

Work History

Seasonal Worker

UPS
Manhattan, NY
10.2023 - 12.2023
  • Inspected products for quality control purposes prior to stocking shelves.
  • Communicated effectively with other staff members about customer needs.
  • Provided excellent customer service at all times.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Performed other duties as assigned by supervisor or manager.
  • Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.

Driver's Assistant

FedEx
Ridgewood, NY
07.2022 - 12.2022
  • Loaded and unloaded cargo from delivery trucks.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Participated in regular training sessions related to safe driving practices.
  • Attended training and safety meetings for updated rules and procedures.
  • Used scanners to track parcel information, condition or receipt.

Parking Manager

Edison
Manhattan, NY
11.2020 - 06.2022
  • Maintained records of transactions, such as time sheets, cash receipts, and permit sales.
  • Provided guidance to staff members regarding proper use of equipment and protocols for dealing with customers.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer complaints regarding parking services or policies in a timely manner.
  • Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.

Education

High School Diploma -

Grover Cleveland High School
Ridgewood, NY
06-2018

Skills

  • Fluent in Spanish
  • Property Maintenance
  • Safe Equipment Use
  • Complex Problem-Solving
  • Business Administration
  • Team Leadership
  • Negotiation
  • Guest Services
  • Cash Handling
  • Telephone Management

Languages

Spanish
Native/ Bilingual

Timeline

Seasonal Worker

UPS
10.2023 - 12.2023

Driver's Assistant

FedEx
07.2022 - 12.2022

Parking Manager

Edison
11.2020 - 06.2022

High School Diploma -

Grover Cleveland High School

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Raul Munoz