Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Raul Ruiz

Brooklyn,New York

Summary

An extremely dedicated individual with expertise in customer service and satisfaction. With over 4 years of experience, I am skillful at meeting the needs of a fast-paced environment, maximizing, and producing optimal workplace productivity. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

5
5
years of professional experience

Work History

Planet fitness
03.2023 - 12.2023
  • Make sure that customers are having a good experience with having good minimal communication, hearing the customers needs in terms of cleaning, arranging them
  • Into the database- offered a range of memberships, guide the customer to where they plan to be in their goals while working with the trainer hand in hand
  • Work as a team player in terms of overall production of the space and offering my bilingual skills

Agency on aging of south central Connecticut
New Haven, CT
05.2022 - 08.2022
  • Fielded 60 patients to be seen by the state each week
  • Picked up calls in regards to the Services
  • Communicated any concerns to the Supervisor right away for team assistance
  • Additionally made coordinated visit's to each specific Care manager in regards to location and preference of clients-To further more Provide additional care to Clients needs

Americare Home Care Services
BK, NY
02.2022 - 05.2022
  • Field 170-200 calls daily, precise data entry, provide information based on the company and services rendered, screen phone calls to the designated employee from administration to direct service employees

Americare Home Care Services
BK, NY
05.2021 - 02.2022
  • Role facilitated daily scheduling of Registered Nurses (RN) to patient homes with critical medical needs, scheduled timely calls for patients to be notified for the anticipated arrival of an RN for home visits, and delivered at home COVID-19 vaccines to patients
  • Distributed medical supplies to RN and medical personnel, communicated with Home Health Aides patient concerns, ensured weekly quote was met by ensuring all patient needs were met through thorough communication serving as a liaison between patients and medical professionals

Administrative Assistant

The Dover Counseling Center
New Haven, CT
03.2019 - 05.2021
  • Serve as an administrative assistant to the Chief Executive, coordinate intake assessments for all clinicians, screen all company calls for medical appointments, data entry for scheduling appointments for patients on company booking calendar, bookkeeping financial documents, submit billing daily for clinicians, schedule group therapy sessions that occur on weekly basis

Education

Associate degree - Mental Health

Kingsborough Community College
06.2025

Professional Conservatory For Acting - Theater

Stella Adler Studio of Acting
New York, NY
06.2021

High School Diploma -

Brooklyn High School
Brooklyn
05.2018

Skills

  • Superb hone etiquette and professionalism
  • Fluent Spanish speaker
  • Excellent interpersonal and communication skills
  • Experience working in fast-paced environments
  • Highly organized and detail oriented
  • Solution focused under conflict or crisis
  • Highly compassionate and adaptable to all workplace environments
  • Microsoft Office - Word
  • Microsoft Office - Excel
  • Microsoft Office - Spreadsheet
  • Microsoft Office - PowerPoint
  • Account updating
  • Complaint handling
  • Empathy and patience

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Planet fitness
03.2023 - 12.2023

Agency on aging of south central Connecticut
05.2022 - 08.2022

Americare Home Care Services
02.2022 - 05.2022

Americare Home Care Services
05.2021 - 02.2022

Administrative Assistant

The Dover Counseling Center
03.2019 - 05.2021

Associate degree - Mental Health

Kingsborough Community College

Professional Conservatory For Acting - Theater

Stella Adler Studio of Acting

High School Diploma -

Brooklyn High School

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Raul Ruiz