Raul Santiago
MIAMI BEACH
Summary
Dedicated and experienced professional seeking a challenging role in problem solving, utilizing my strong leadership, customer service, and organizational skills to drive operational excellence
Innovative visual merchandiser with several years of superior merchandising performance. Develop visual displays in alignment with brand image and corporate objectives. Demonstrated success in showcasing products to increase sales and brand awareness.
Overview
20
20
years of professional experience
Work History
ACCOUNTS MANAGER/CUSTOMER SERVICE
THE RECORDS COMPANY
12.2022 - 11.2025
- Coordinate with healthcare providers, hospitals, and clinics to obtain medical records and patient documentation.
- Ensure all requests comply with HIPAA regulations and organizational policies.
- Review, scan, and upload records into secure systems for insurance, legal, or medical use.
- Track record requests, maintain retrieval logs, and follow up to ensure timely completion.
- Communicate with clients, adjusters, or attorneys to verify accuracy of records received.
GENERAL MANAGER
MASSAGE LUXE
05.2020 - 10.2022
- Oversee daily operations, including managing staff, scheduling, and ensuring excellent customer service.
- Recruit, train, and mentor a team of massage therapists, estheticians and support staff.
- Implement effective sales strategies to drive business growth.
- Ensure compliance with company policies, health and safety regulations.
- Collaborate with corporate management to develop and implement marketing initiatives and promotional campaigns.
- Foster a positive work environment, encourage teamwork, professionalism and a high level of service.
- Maintain inventory and order supplies to meet operational needs.
- Address customer inquiries, concerns and resolve issues promptly and effectively.
VISUAL MERCHANDISING DIRECTOR/CONSULTANT
RETAIL REINVENTION
06.2012 - 03.2020
- Merchandise Kiosks, RMU’s, in-line Stores, Window displays, Artisan Shops, Pop-Up shops and Holiday Décor in several retail categories.
- Project planning and management while collaborating with RMU/Kiosk manufacturers to design and create custom fixtures & displays.
- Provide visual merchandising criteria standards and guidelines for retailers and properties to maintain visuals and boost merchandise sales.
- Ordering ancillary fixtures, graphics and displays from vendors while maintaining budget guidelines and ensure timely delivery.
- Build talent by providing Supporting, Directing, coaching, training visual merchandising team.
VISUAL MERCHANDISER/SALES ASSOCIATE
URBAN OUTFITTERS
02.2009 - 05.2012
- Implemented corporate Visual merchandising Standards via planogram updates, emails, and verbal feedback.
- Co-lead visual team meetings to identify opportunities for the team to work more effectively, share ideas & information and manage scheduling/workload.
- Produced and maintained displays, outfitted mannequins, installed fixtures and window displays.
- Collaborating with merchandising, sales management, operations, signing and pricing teams to ensure accuracy of promotional presentations, key item placement, trend statements, and sales event set-up and verify customer readiness standard placement.
- Managed team members and freelancers with respect to the monthly floor directive, and overseeing the visual communications & graphics team, including their work on mannequins, propping, and fixtures for window and interior renderings.
CUSTOMER SERVICE COORDINATOR/ADMINISTRATIVE ASSISTANT
JUDITH RIPKA JEWELRY
03.2006 - 12.2008
- Provide all levels and customer service and sales support to 13 Judith Ripka Boutiques.
- Handling high volume phone calls, emails, inquiries and stock transfers between JR boutiques and corporate office.
- Processing and recording Customer Orders/repairs in excel spreadsheet and delivering in a timely matter.
- Shipping, receiving and distributing packages, for jewelry, orders, sale items, and trunk shows.
- Performed quality control inspections to assure repairs were done correctly and met high quality standards.
Skills
- Strong oral and written communication skills
- Excellent customer service
- Fluent in both English and Spanish
- Proficient in Microsoft Office Suite
- Self-motivated
- Excellent organizational skills
- Prioritization skills
- Time management skills
- Ability to collaborate
- Teamwork
Timeline
ACCOUNTS MANAGER/CUSTOMER SERVICE
THE RECORDS COMPANY
12.2022 - 11.2025
GENERAL MANAGER
MASSAGE LUXE
05.2020 - 10.2022
VISUAL MERCHANDISING DIRECTOR/CONSULTANT
RETAIL REINVENTION
06.2012 - 03.2020
VISUAL MERCHANDISER/SALES ASSOCIATE
URBAN OUTFITTERS
02.2009 - 05.2012
CUSTOMER SERVICE COORDINATOR/ADMINISTRATIVE ASSISTANT
JUDITH RIPKA JEWELRY
03.2006 - 12.2008