Raul Serrano
Los Angeles,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 7 years of management performance.
Overview
9
9
years of professional experience
Work History
Area Manager
Nordstrom
Torrance, CA
07.2018 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Sales Manager
Fred Loya Insurance
Azusa, CA
07.2012 - 04.2015
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Sales Representative
Fred Loya Insurance
Azusa, CA
09.2009 - 04.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
Associate of Applied Science - Business
Mt San Antonio College
Walnut, CASkills
- Problem Anticipation and Resolution
- Sales Tracking
- Mathematical Calculation and Reasoning
- Team Meetings
Languages
Spanish
Timeline
Area Manager
Nordstrom
07.2018 - Current
Sales Manager
Fred Loya Insurance
07.2012 - 04.2015
Sales Representative
Fred Loya Insurance
09.2009 - 04.2012
Associate of Applied Science - Business
Mt San Antonio College
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