RAUL TORRES
Alto
Summary
To obtain a position in a growing organization where I can utilize Sales, Technical, and problem-solving skills to satisfy company needs and work together as a team to achieve company goals and deadlines.
Experienced with identifying and capitalizing on new business opportunities. Utilizes strategic thinking and market analysis to drive revenue growth. Track record of building and maintaining strong client relationships.
Overview
16
16
years of professional experience
Work History
Business Development Executive
Aristocrat Gaming
Las Vegas, NV
09.2024 - 03.2026
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Conducted competitive analysis to identify opportunities and inform business strategies.
- Leveraged CRM systems to manage client relationships and track sales performance.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Executed targeted marketing campaigns, resulting in increased lead generation and conversion rates.
Sales Engineer
Aristocrat Gaming
Las Vegas, NV
07.2022 - 09.2024
- Communicate with customers technical information.
- Support Business Development Executives with sales offerings.
- Prepare technical presentations for sales team.
- Provide detail sales reports to various departments.
Senior Field Service Technician
Aristocrat Gaming
Las Vegas, NV
06.2018 - 07.2022
- Analyzed customers' problems to diagnose faults and implement corrective measures.
- Effectively install (EGM) slot machines in various casinos.
- Completed duties assigned as Senior Technician such as training and development.
- Effectively reported to management progress and updates on assigned tasks.
Security Field Training Officer
Caesars Entertainment, Rio property
Las Vegas, NV
02.2016 - 01.2017
- Monitor all areas of the casino.
- Provide assistance to guests.
- Complete daily reports on incidents Surveillance.
Field Training Officer
Caesars Entertainment RIO Property
Las Vegas, NV
02.2016 - 01.2017
- Developed and managed standardized training programs to follow established operational directives and conducted ongoing refresher training.
- Monitored all areas of Casino.
- Completed daily reports of Training and ongoing incidents.
Chemical Process Operator
Molycorp Minerals
Mountain Pass, California
07.2014 - 01.2016
- Operate chemical process in removal of impurities in rare earth.
- Completed batch sheets complete with important tracking data, including weights, times, and testing results.
- Functioned processes and equipment safely by following batch recipes to produce products, load and unload tankers, and interact with various chemical ingredients.
Technical Support Coordinator
ERCO
Guadalajara, MX, Mexico
01.2010 - 07.2014
- Trained and developed technical team.
- HIRSHMANN Belden Brand certified specialist.
- Communicated clearly and effectively with users, asking questions, and listening actively to responses to develop understanding of technical issues.
- Documented and maintained records of support requests, elevations, and actions taken.
- Guided users step-by-step through installations and technical fixes via phone call, email, and live chat.
- Supervised technical support team effectively over 20 technicians.
- Assisted Sales in presenting product then installed after sale complete.
Education
Bachelor - Communication Engineering
Faulkner University
Montgomery, AL07-2009
A.S - Communications Engineering
Macomb College
Warren, MI07-2008
Skills
- Sampling techniques
- Fault diagnosis
- Project planning
- Coordination
- Laboratory reports
- Data collection
- Teamwork
- Task prioritization
- Sales and marketing
- Team leadership
- Customer service
- Decision-making
LANGUAGE
English: Fluent (Read, Speak, Write)
Spanish: Fluent (Read, Speak, Write)
Timeline
Business Development Executive
Aristocrat Gaming
09.2024 - 03.2026
Sales Engineer
Aristocrat Gaming
07.2022 - 09.2024
Senior Field Service Technician
Aristocrat Gaming
06.2018 - 07.2022
Security Field Training Officer
Caesars Entertainment, Rio property
02.2016 - 01.2017
Field Training Officer
Caesars Entertainment RIO Property
02.2016 - 01.2017
Chemical Process Operator
Molycorp Minerals
07.2014 - 01.2016
Technical Support Coordinator
ERCO
01.2010 - 07.2014
A.S - Communications Engineering
Macomb College
Bachelor - Communication Engineering
Faulkner University