Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raul Ureno Jr

Monrovia,CA

Summary

Dedicated bicycle retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Store Manager

Incycle | Specialized Owned Retail
10.2022 - Current
  • Managed a 7.5 million dollar store, overseeing daily operations while preserving the unique culture and reputation that has made Incycle Pasadena the undisputed best bicycle shop in the greater Los Angeles area.
  • Implemented a digital service ticket system that resulted in optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed a team of 20 employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Analyzed P&L data to identify trends and adjust decisions accordingly, leading to effective staffing and promotional planning
  • Addressed customer concerns promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Store Manager

Incycle
09.2019 - 10.2022
  • Managed a 4 million dollar store, oversaw daily operations during the COVID pandemic to ensure a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring teammates were well-equipped to excel in their roles from day one.

Sales Associate

Incycle
05.2013 - 09.2019
  • Quickly emerged as key teammate to reach the Spanish speaking cycling community within Incycle Chino's market
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Business Administration

California State Polytechnic University, Pomona
Pomona, CA
05-2023

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Outstanding communication skills
  • Relationship building and management
  • Special Events
  • Process Improvements
  • Promotional planning
  • MS Office proficient
  • P&L analysis

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Incycle | Specialized Owned Retail
10.2022 - Current

Store Manager

Incycle
09.2019 - 10.2022

Sales Associate

Incycle
05.2013 - 09.2019

Bachelor of Science - Business Administration

California State Polytechnic University, Pomona

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Raul Ureno Jr