Raul Vicente
Albany,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Initial Contact Team
Department of Revenue
Albany, GA
11.2023 - Current
- Updated customer accounts, addresses and contact information within call management databases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
Shift Leader
Five Guys
Albany, GA
07.2019 - 11.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
Monroe High School
Albany, GA05-2015
Skills
- Positive Attitude
- Client Service
- Fluent Spanish
- Quality Assurance
- Customer Service
- Adaptability and Flexibility
- Continuous Improvement
Languages
Spanish
Native/ Bilingual
Timeline
Initial Contact Team
Department of Revenue
11.2023 - Current
Shift Leader
Five Guys
07.2019 - 11.2023
High School Diploma -
Monroe High School
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