RAUL A. TORRES
Dallas,TX
Summary
Structured cabling technician with years of experience in central offices, as well as commercial businesses. Skilled in the installation, maintenance, and diagnosis of CAT 5e/ CAT 6 and fiber-optic networks. Experience running crews up to six people, as well as the ability to take on tasks alone.
For the past several years, I have been the lead of two staging centers where we handle multiple and concurrent projects for different clients both in the private and government sector , a lot of our client base were service providers companies such as Verizon wireless , AT&T ,
T-mobile all activities require to deal with all activities as rack and stack , lab build ups, power systems both AC and DC power systems and also the maintenance and upgrade of all the infrastructure for both staging center upon demand
Overview
20
20
years of professional experience
Work History
Assistant Manager
AutoZone
06.2002 - 06.2005
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Service Technician
Comcast
06.1997 - 04.2002
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation to customers.
Education
Certification On Open Gear Systems - Certification On Open Gear Systems
Open Gear
Dallas, United States03.2019
Johnson Control Certification - Johnson Control System Certification
Johnson Controls Llc
Dallas, United States04.2018
Certified Electronic Assembly - Certified Electronic Assambly
Harbor Occupational Center
San Pedro, CA07.1994
Skills
- Fiber-optic technician
- Termination of fiber-optic connectors, including ST, SC, LC
- CAT 5e/ 6 technician
- Dressing cables properly, including pin-striping
- CAT 5e/ 6 patch-panels
- Phone switching equipment, including Avaya/ LucentMerlin
- Trouble-shooting skills in phone rooms utilizing a toner and butt set
- VOIP phone systems, including Sip T1
- Wireless networks and routers
- Building out closets, including mounting vertical racks, and ladder racks
- Test equipment experience with fiber-optic and copper
- Lock out/ tag out
- Fire-stopping with 3m products, intumescent puddy
- Scissor lift, and boom lift experience
- knowledge of harnesses and safety equipment
- Experience working along-side, and with other trades, general contractors, and inspectors
- Extensive experience working with IT helpdesks
- High-bay clean-rooms
- Clean-rooms
- New construction
- Remodels
- Light-guide Interface Units
Timeline
Assistant Manager
AutoZone
06.2002 - 06.2005
Service Technician
Comcast
06.1997 - 04.2002
Certification On Open Gear Systems - Certification On Open Gear Systems
Open Gear
Johnson Control Certification - Johnson Control System Certification
Johnson Controls Llc
Certified Electronic Assembly - Certified Electronic Assambly
Harbor Occupational Center
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