Raul J. Rojas
Chicago,IL
Summary
A goal-oriented, highly motivated worker, and a unique ability to focus on high-quality customer service without ignoring the emotions of any potential or current customer.
Overview
8
8
years of professional experience
Work History
Customer Service Representative / Payment Departme
Lincoln Auto Insurance Agency
08.2015 - 08.2022
- Answered constant flow of customer calls with minimal wait times.
- Minimum 150 calls handled per shift
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Knowledge of payment systems
- Understanding financial terms, such as chargebacks, refunds, fees, and reconciliation.
- Knowledge of fraud detection techniques, understanding red flags, and implementing appropriate security measures to protect against fraudulent transactions.
Assistant
Lincoln Auto Insurance Agency
08.2015 - 08.2022
- Pick up and sort mail for each department
- Handle companies VPs request
- Help with special projects
- Reviewed and edited documents for accuracy, grammar and clarity
- Organized resources, records and personnel to accomplish aggressive targets
- Completed daily logs for management review
Customer Service Representative
SMX Staff Management
08.2014 - 01.2015
- Clerical data entry
- Organized and professional when processing calls
- Provided knowledge based information to workers/applicants
- Handled confidential information (drug tests, backgrounds, W-2's, employee information)
- Assisted manager with payroll for client site in Puerto Rico
- Responded to customer requests for products, services, and company information
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Education
Some College (No Degree) -
Harold Washington College
Chicago, ILEllen H. Richards Career Academy
Chicago, IL2012
Skills
- Strong communication skills
- Able to multitask and adapt to changes for best work results
- Technical proficiency and willing to learn with positive attitude
- Time management
- Product knowledge
- Problem-solving
Timeline
Customer Service Representative / Payment Departme
Lincoln Auto Insurance Agency
08.2015 - 08.2022
Assistant
Lincoln Auto Insurance Agency
08.2015 - 08.2022
Customer Service Representative
SMX Staff Management
08.2014 - 01.2015
Some College (No Degree) -
Harold Washington College
Ellen H. Richards Career Academy
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