Raul Lopez
Fresno,CA
Summary
Aspiring IT professional and current B.S. Cybersecurity student with hands-on experience in troubleshooting hardware, software, and network issues in informal and nonprofit settings. Known as the go-to tech problem solver in both educational and restaurant environments, with a strong foundation in customer service, bilingual communication, and technical self-initiative. Demonstrated ability to manage IT tools, launch websites, support users, and implement basic cybersecurity practices. Eager to bring a service-first mindset and tech versatility to an entry-level IT Help Desk role while advancing toward a long-term career in cybersecurity.
Overview
4
4
years of professional experience
Work History
After School Program Tutor
California Teaching Fellows Foundation
09.2024 - Current
- Deliver academic mentorship to K–12 students, focusing on STEM fundamentals and critical thinking.
- Designed engaging, tech-enabled activities using Kahoot, Brilliant, and Google Classroom to boost student engagement.
- Adapted lesson plans in collaboration with teachers based on student performance.
- Supported basic device troubleshooting in classrooms, helping students and peers with connectivity and login issues pertaining to DNS and SLS errors.
Co-Founder & CEO
Raices Unidas
09.2022 - 09.2024
- Designed and launched a bilingual website delivering free financial education to the Hispanic community.
- Provided in-house tech support, resolving issues across Microsoft 365, QuickBooks, and Google Drive.
- Applied basic cybersecurity practices (password protocols, file backups) to protect donor/client information.
- Implemented cloud-based workflows to streamline admin processes, reducing reporting time by 30%.
- Secured over $6,000 in funding and partnerships with Fresno State, FAHF, QuiqLabs to expand outreach.
- Led 5+ team members across marketing, outreach, and content development to drive project success.
Tech-Savvy Cook & Informal IT Support
Multiple Restaurants
01.2021 - 06.2024
- Acted as on-call tech support in restaurant settings, fixing POS systems, printers, projectors, and speaker issues.
- Maintained operational continuity by resolving hardware/software problems with minimal downtime.
- Trained 20+ staff on POS usage and basic troubleshooting steps, reducing tech reliance on management.
- Provided customer-facing service in high-pressure environments, ensuring fast, friendly, and accurate experiences.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12-2025
High School Diploma -
Phillip J. Patiño School of Entrepreneurship
Fresno, CASkills
- IT Support: Troubleshooting Computers, Printers, POS systems, projectors, audio/video, Microsoft 365, Google Workspace
- Cybersecurity Foundations: Data backup, password policies, basic endpoint protection
- Web & Content Tools: WordPress, Google Drive, QuickBooks (basic), Zoom, Google Classroom
- Operating Systems: Windows, macOS
- Soft Skills: Customer service, bilingual communication (English & Spanish), team leadership, user education
- Languages: Native Proficiency in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Melanie MoraMelanie Mora
Teaching Fellow at California Teaching Fellows FoundationTeaching Fellow at California Teaching Fellows Foundation
Jayden RiveraJayden Rivera
After School Tutor at California Teaching Fellows FoundationAfter School Tutor at California Teaching Fellows Foundation
Karina BedollaKarina Bedolla
After-School Tutor at California Teaching Fellows FoundationAfter-School Tutor at California Teaching Fellows Foundation
May MoraMay Mora
Medical Assistant at United Health CentersMedical Assistant at United Health Centers
Desirae RiveraDesirae Rivera
Waitress at Takumi Japanese Restaurant - Sushi & HibachiWaitress at Takumi Japanese Restaurant - Sushi & Hibachi