Summary
Overview
Work History
Education
Skills
Languages
Work Availability
64
Raul Lopez

Raul Lopez

Fresno,CA

Summary

Aspiring IT professional and current B.S. Cybersecurity student with hands-on experience in troubleshooting hardware, software, and network issues in informal and nonprofit settings. Known as the go-to tech problem solver in both educational and restaurant environments, with a strong foundation in customer service, bilingual communication, and technical self-initiative. Demonstrated ability to manage IT tools, launch websites, support users, and implement basic cybersecurity practices. Eager to bring a service-first mindset and tech versatility to an entry-level IT Help Desk role while advancing toward a long-term career in cybersecurity.

Overview

4
4
years of professional experience

Work History

After School Program Tutor

California Teaching Fellows Foundation
09.2024 - Current
  • Deliver academic mentorship to K–12 students, focusing on STEM fundamentals and critical thinking.
  • Designed engaging, tech-enabled activities using Kahoot, Brilliant, and Google Classroom to boost student engagement.
  • Adapted lesson plans in collaboration with teachers based on student performance.
  • Supported basic device troubleshooting in classrooms, helping students and peers with connectivity and login issues pertaining to DNS and SLS errors.

Co-Founder & CEO

Raices Unidas
09.2022 - 09.2024
  • Designed and launched a bilingual website delivering free financial education to the Hispanic community.
  • Provided in-house tech support, resolving issues across Microsoft 365, QuickBooks, and Google Drive.
  • Applied basic cybersecurity practices (password protocols, file backups) to protect donor/client information.
  • Implemented cloud-based workflows to streamline admin processes, reducing reporting time by 30%.
  • Secured over $6,000 in funding and partnerships with Fresno State, FAHF, QuiqLabs to expand outreach.
  • Led 5+ team members across marketing, outreach, and content development to drive project success.

Tech-Savvy Cook & Informal IT Support

Multiple Restaurants
01.2021 - 06.2024
  • Acted as on-call tech support in restaurant settings, fixing POS systems, printers, projectors, and speaker issues.
  • Maintained operational continuity by resolving hardware/software problems with minimal downtime.
  • Trained 20+ staff on POS usage and basic troubleshooting steps, reducing tech reliance on management.
  • Provided customer-facing service in high-pressure environments, ensuring fast, friendly, and accurate experiences.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
12-2025

High School Diploma -

Phillip J. Patiño School of Entrepreneurship
Fresno, CA

Skills

  • IT Support: Troubleshooting Computers, Printers, POS systems, projectors, audio/video, Microsoft 365, Google Workspace
  • Cybersecurity Foundations: Data backup, password policies, basic endpoint protection
  • Web & Content Tools: WordPress, Google Drive, QuickBooks (basic), Zoom, Google Classroom
  • Operating Systems: Windows, macOS
  • Soft Skills: Customer service, bilingual communication (English & Spanish), team leadership, user education
  • Languages: Native Proficiency in English and Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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