Reshma Syed
Plano,Texas
Summary
Experienced in technical support and infrastructure management with a deep understanding of providing comprehensive assistance to users in-person and remotely. Committed to delivering high-quality support, driven by a strong work ethic and diligent nature. Focused on ensuring customer satisfaction and constantly motivated to enhance skills and stay updated with the latest industry trends.
Overview
8
8
years of professional experience
Work History
Campus Technology Assistant
Vaughan Elementary School
07.2024 - Current
- Website Management,
- Database Management,
- Desktop/end-point management and standardization,
- Hardware and Software asset management with Google Workspace and Office 365, File Server and Microsoft OneDrive Management,
- Desktop support and back-office integration (Google Workspace and Office 365),
- Documentation management and Technical Site Management.
- Installed and configured software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Campus Technology Assistant
McCall Elementary
07.2021 - 06.2023
- Website Management,
- Document Management,
- Developed Support structure and process, including self-service,
- Coordinating and documenting project progress and artifacts on Google workspace,
- Database Management,
- Desktop/end-point management and standardization, File Server and Microsoft OneDrive Management, Hardware and Software asset management.
- Installed and configured software and hardware.
- Generated reports to track performance and analyze trends.
Technology Assistant
Isaacs Early Childhood School
08.2016 - 07.2021
- Developed support structure and process,
- Document management for students and staff,
- Created user manual for application training and conducted live Zoom training sessions for staff,
- Hardware and Software asset management,
- Assist teacher in keeping administrative records and preparing required reports using Google Workspace and Office 365,
- Database management, Desktop support and back-office integration (Google Workspace and Office 365).
- Assisted in implementing and developing training programs.
Education
Associate of Business Administration - Management
SENECA COLLEGE
Toronto, Canada1995
Ophthalmic Dispensing - Opticianary
Seneca Collage
Toronto, Canada1995
Skills
- Extensive experience with Google Classroom, Google Workspace and Microsoft Office365
- Administrator and Design Level experience with Microsoft SharePoint Online
- Access Management
- Desktop Support and Back Office integration (Google Workspace and Office 365)
- Documentation Management and Technical Site Management
- Project Coordination and leading UAT processes
- Database management and administration
- Google Classroom, Active Directory,SCCM, Microsoft Office Suite, Seesaw, WeVideo, Sherpa, Happyfox, Destiny
- System Configuration
- User Training
- Hardware maintenance - Repair and troubleshoot projectors, printers, desktops, laptops, Chromebooks and many other electronic devices
- Remote Support
- Information tracking
- Issue Resolution
- Desktop support
- Technical Troubleshooting
- Technical Support
- End-user support
Career Overview
Detail oriented professional who is hardworking and highly motivated with many years of hands-on experience in fast-paced working environments.
Timeline
Campus Technology Assistant
Vaughan Elementary School
07.2024 - Current
Campus Technology Assistant
McCall Elementary
07.2021 - 06.2023
Technology Assistant
Isaacs Early Childhood School
08.2016 - 07.2021
Associate of Business Administration - Management
SENECA COLLEGE
Ophthalmic Dispensing - Opticianary
Seneca Collage
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