Raunak Mahmud
Covington,KY
Summary
Detail-oriented Private Client Associate specializing in client onboarding, proactive communication, and complex issue resolution. Committed to delivering exceptional client experiences and ensuring compliance with regulatory standards.
Overview
12
12
years of professional experience
Work History
Private Client Associate
US Bank NA
Cincinnati, Ohio
10.2023 - 03.2026
- Facilitated account openings for clients by verifying documentation and providing necessary information.
- Delivered a high-touch client experience through proactive communication and effective resolution of complex needs.
- Coordinated client requests with private wealth advisors and relationship managers, ensuring timely execution of services.
- Resolved transaction discrepancies and client inquiries by analyzing information across systems, enhancing client satisfaction.
- Processed domestic and international wire transfers, ACH transactions, and high-value payments with strict accuracy.
- Reviewed account documentation for completeness and accuracy, ensuring compliance with policies and regulations.
- Performed daily reconciliations and quality-control activities to minimize operational risk.
- Identified potential fraud risks and escalated exceptions according to risk-management procedures.
Client Relationship Consultant
US Bank NA
Covington, Kentucky
10.2021 - 10.2023
- Assessed clients’ financial needs through active listening and thoughtful questioning, identifying opportunities to recommend appropriate banking products and services.
- Served as a trusted point of contact for clients by effectively communicating banking solutions, addressing questions, and resolving service issues in a timely manner.
- Proactively identified opportunities to deepen client relationships by recommending products and services aligned with individual financial goals and needs.
- Engaged proactively with clients to identify financial needs, generate referrals, and support business development efforts, driving relationship growth.
- Provided knowledgeable guidance on retail banking products, including deposit accounts, lending solutions, payment services, digital banking, and other financial products.
- Maintained thorough knowledge of bank policies, procedures, operational processes, and support systems to ensure accurate and compliant client servicing.
- Collaborated with branch and internal banking teams to resolve complex client issues and coordinate referrals, ensuring seamless service delivery and client satisfaction.
- Maintained accurate client records and followed established policies, procedures, regulatory requirements, and risk controls.
- Delivered personalized product recommendations by combining client needs, financial circumstances, transaction activity, and relationship information.
- Demonstrated digital banking products and self-service technologies, educating clients on available tools and helping them adopt convenient digital solutions.
- Promoted a digital-first approach by identifying opportunities to transition routine banking activities to secure self-service and digital channels.
- Consistently balanced client service and business development objectives while maintaining professionalism, accuracy, confidentiality, and compliance.
- Assisted clients with account opening and loan applications.
Personal Banker
US Bank NA
Fort Mitchell, Kentucky
01.2014 - 03.2017
- Provided expert guidance on financial products and services.
- Evaluated client needs to recommend tailored banking solutions.
- Assisted clients with account opening and loan applications.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on banking procedures and customer service standards.
Education
Bachelor of Arts - Political Science
Stony Brook University
Stony Brook, NYSkills
- Wealth management
- Client onboarding
- Product knowledge
- Account reconciliation
- Product recommendations
- Attention to detail
- Time management
- Team collaboration
Accomplishments
- Star of Excellence Award 2015
Star of Excellence Award 2016
Promoted from CRC 3 to CRC4, in less than 12-months.
Timeline
Private Client Associate
US Bank NA
10.2023 - 03.2026
Client Relationship Consultant
US Bank NA
10.2021 - 10.2023
Personal Banker
US Bank NA
01.2014 - 03.2017
Bachelor of Arts - Political Science
Stony Brook University