Raungthip Kosolkamolmas Maffeo
Quincy,MA
Summary
Dedicated team member with a strong focus on customer satisfaction and cash handling. Proven ability to work in fast-paced environments while maintaining high service standards.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Team Member
Dunkin' Brands
Quincy
07.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee equipment efficiently, maintaining high standards of quality and safety protocols.
- Assisted with inventory management, tracking supplies to minimize waste and optimize stock levels.
- Collaborated with team members to streamline processes, improving order accuracy and speed of service.
- Implemented cleanliness standards across workstations, promoting a safe and inviting environment for customers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Cashier
Soup Shack Brookline
Brookline, MA
10.2021 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Managed cash drawer, ensuring accuracy in balancing at end of shifts.
- Collaborated with team members to streamline service during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Soup Shack Jamaica Plain
Boston, MA
06.2018 - Current
- Welcome customer and helped determine their needs
- Processed customer transactions accurately and efficiently using point-of-sale systems
- Maintained clean and organized checkout area to enhance customer experience
- Manage cash drawer, ensuring accuracy in balancing at end of shift
- Collaborated with team members to streamline service during peak hours
- Worked flexible schedule and extra shift to meet business need.
Barista
Starbucks
Hingham, MA
03.2020 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Server
Sakura Bana Restaurant
Boston, MA
05.2010 - 08.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Trained new servers on menu items and service standards to enhance team performance.
- Maintained cleanliness and organization of dining area to comply with health regulations.
Bartender
Le's Restaurant
Chestnut Hill, MA
01.2004 - 05.2012
- Implemented efficient bar workflows to optimize service speed during peak hours.
- Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Science - Journalism And Mass Communication
Bangkok University
ThailandAssociate of Arts - General Studies
Quincy College
Quincy, MASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Willingness to learn
- POS systems
- Multitasking
- Active listening
- Teamwork
Certification
Serve Safe Certificate
Timeline
Team Member
Dunkin' Brands
07.2023 - Current
Cashier
Soup Shack Brookline
10.2021 - Current
Barista
Starbucks
03.2020 - 07.2022
Cashier
Soup Shack Jamaica Plain
06.2018 - Current
Server
Sakura Bana Restaurant
05.2010 - 08.2019
Bartender
Le's Restaurant
01.2004 - 05.2012
Bachelor of Science - Journalism And Mass Communication
Bangkok University
Associate of Arts - General Studies
Quincy College