Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ravae Payne

Houston,TX

Summary

Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement. Hardworking waitress with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Onyx Houston
Houston, TX
04.2023 - Current
  • Developed positive relationships with regular customers through friendly conversation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Property Manager

Simon and Hunt
Houston, TX
02.2023 - Current
  • Managed all maintenance requests from tenants in a timely manner.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Member Service Representative

Planet Fitness
Marshall, TX
05.2022 - 10.2022
  • Investigate sensitive customer service complaints and deliver prompt resolution to customer satisfaction
  • Assist customers in making payments on accounts and setting up payment plans
  • Update reports and daily logs for management use and permanent files
  • Enter information into the system to update status reports
  • Maintain knowledge of company products and services to promptly resolve complaints and concerns.

Assistant

CE Landscaping
Cypress, TX
06.2021 - 08.2021
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Updated reports and daily logs for management use and permanent files
  • Verified prices and computed totals to complete accurate invoices
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Camp Coach, Assistant Camp Coordinator

Pearland High School Women's Basketball Camp
Pearland, TX
06.2017 - 06.2018
  • Developed training and exercise programs to meet individual requirements and team play strategies
  • Prepared athletes for games with well-coordinated schedule of practices and individual training
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team
  • Ran drills and fitness circuits to improve athletes' coordination and skills
  • Built strong media and community relationships through positive interaction and communication in support of sports program.

Education

BACHELOR OF SCIENCE IN LEARNING AND TECHNOLOGY -

Texas A&M University-Commerce
12.2021

Skills

  • Leadership
  • Customer Service
  • Software
  • Safe Food Handling
  • Guest Relations Management
  • Payment Processing
  • Sales expertise
  • Cash Handling
  • Property Management
  • Tenant relations
  • Payment Collection
  • Adaptable
  • Administrative Support
  • Legal knowledge

Certification

  • ExpertRating Global Certifications: Personal Trainer Certification (Expert Level- #3964800)
  • 360 Training: Food Handlers Certificate (L2S-TX-FH-000028566653)
  • TABC Seller Certification (#9451842)

References

References available upon request.

Timeline

Waitress

Onyx Houston
04.2023 - Current

Property Manager

Simon and Hunt
02.2023 - Current

Member Service Representative

Planet Fitness
05.2022 - 10.2022

Assistant

CE Landscaping
06.2021 - 08.2021

Camp Coach, Assistant Camp Coordinator

Pearland High School Women's Basketball Camp
06.2017 - 06.2018

BACHELOR OF SCIENCE IN LEARNING AND TECHNOLOGY -

Texas A&M University-Commerce

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